Customer Questions and Answers for Damper Control by Whirlpool

Hello James, in checking this found the manufacturer has updated the damper to a newer design, if the old damper had wires as part of the damper assembly then the newer damper would require a harness adapter which is part WP67005162.

Scott, This issue will most likely be caused by a faulty damper control which will need to be replaced.

Brian, This would likely be an issue with the control or the fact that the control has ice build-up on it which will require repair or replacement.

Hello Scott, there is no information from the manufacturer on what lubricant was used, if it is white it is likely Lubriplate, however a lot of current manufacturers use a food-grade silicone grease in this type of application, the important things are that what is used is both odorless and non-toxic. ,

CeeBee, Remove the drawer from the freezer and remove the back panel. Check for ice build up around the evaporator fan motor. Also check to make sure that the evaporator coils are not frozen over.

Hello Ron, it is located behind the auger motor housing behind the ice bin.

Hello Ron, it is located behind the auger motor housing behind the ice bin.

Ed, the refrigerator thermistor 12002355 would need to be tested for resistance. With the refrigerator power cord unplugged, the sensor can be tested from the temperature control at connection J2 from pin 1 white wire to pin 3 white/orange wire. At 10°F, the resistance should measure around 70KO. If the sensor is around 70KO, the failure would be with the temperature control board WPW10503278, if the sensor is not around that resistance, the sensor would need to be replaced.

Mike, This is the part number the manufacturer is calling out for your model, if it is not matching up you should contact them and see if they have any help.

Ace, The diffuser has a microswitch on it that would cause the motor to not realize its position and cause it to continue to rotate so you would just need to replace the motor.