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Customer Questions and Answers for Facade (Blk) by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18031227
Manufacturer Part Number: WP67004284

Questions & Answers

For Whirlpool Facade (Blk) (Part Number: OEM18031227)

1 Answer

Hello Linda, The front panel WP67004284 will work with the proper insert 67005216 but this part 67005216 has been discontinued by the manufacturer and no satisfactory substitutions have been provided. Thank you for your patience and understanding in this matter.

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1 Answer

Hello Jane. Remove drip tray by pulling it straight out from door. 2. Remove two hex screws at the bottom of facade that were hidden by drip tray. 3. Push down on facade to release retainer clips. 4. Remove facade and disconnect ten pin connector from control board. 5. Reverse procedure to reassemble.

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1 Answer

Debbie, The facade would not correct this issue unless the button is receded into the facade. The most likely cause will be a faulty board WP67004258.

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1 Answer

Gary, If the units crush and cube button lights switch from crushed to cubed but you are only getting crushed ice then check the solenoid next to the auger motor. The most likely cause is this solenoid is either bad or stuck in the up position. Also check the ice door to make sure that moisture is not getting up into the chute which could also cause this issue. If all this checks ok then the facade will be the issue.

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1 Answer

Hello Tsion. Sorry we do not have a video at this time. We are working daily at adding new videos to our site.

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1 Answer

Matt, The most likely cause for this issue if you have to keep pushing the display to get crushed ice would be the control board WP67004258.

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1 Answer

Hello Robert, If your model number is MSD2655HEW, the issue is most likely the board and linkages in the freezer door dispense area. This will have to be opened to access the exact issue since the problems in this area can range from a melted ice chute extension to a failed solenoid winding.

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1 Answer

Roy, according to the model number given the façade WP67004284 is the correct replacement. The façade may have five buttons however, only three will be active when installed. The overlay is part number 67005801. Thanks!

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