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Customer Questions and Answers for Dryer User Interface Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18039633
Manufacturer Part Number: WP8558753

This control board manages the dryer's display panel, buttons, and user settings, translating input into operational commands. Located behind the front control panel, replace it when buttons don't respond, the display malfunctions, or cycle selections don't work properly.

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Questions & Answers

For Whirlpool Dryer User Interface Control Board (Part Number: OEM18039633)

Stacey M for Model Number GEW9250PW0

My drum light comes on when I open the door but the display is completely blank. I've reset the breaker a couple of times and nothing changes. I can open the door and get the dryer into diagnostic mode and when I close the door all the LEDs light as they should and I can even hit the start button and the dryer will turn and produce heat. Is it possible that my main controller board is dead and if so, what part number do I need to get? I've looked at the manual I downloaded for my model number but either I am completely blind or I don't see it listed. Any assistance would be most appreciated. I have four people to do laundry for and the thought of having to go back to stringing a close line is making me want to cry :) Thanks again

Richard Kane for Model Number GEW9250PWO

I replaced the user interface #8558753 because the dryer would not start and the control locked light would light intermittently and dimly. After replacing this interface the dryer ran two loads and then would not restart. The interface now has three dimly lit lights on including the normal cycle light, the touch up cycle light and middle light on the more to less dry group. So, then I followed the tech sheet guidelines and replaced the control board number 8546219. No change, the dryer still won't start, the 3 lights are still dimly lit and can't enter diagnostics mode. What is the next step?

1 Answer

Richard, You will want to check the thermal fuse on the blower housing and check the wiring harness between the main board and user interface to make sure that it is not damaged.

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Linda M. for Model Number GEW9250PWD

I have a whirlpool duet and the dial says 'Control Locked'. I have unplugged it and plugged it back in and also checked the circuit breaker but I still can't get it to do anything. Our electric company is replacing poles, and we have had a lot of power outages that are short and frequent. Hopefully that hasn't done something to it. We have only had this machine for 2 years. We purchased it from a party that was re-locating and had no room for the duet. It has worked beautifully up until now. Hope you can help me. Thanks.....Linda

1 Answer

Hello Linda, This feature allows you to lock your settings to avert unintended use of the dryer. You can also use the Control Locked feature to avert unintended cycle or option changes during dryer operation. To enable the Control Locked feature when dryer is running: Press and hold the END OF CYCLE SIGNAL button for 3 seconds. The control is locked when a single beep is heard and the Control Locked status light is on.  When the dryer is off, it is not necessary to press the Control On button before activating the Control Locked feature. To unlock: Press and hold the END OF CYCLE SIGNAL button for 3 seconds to turn this feature off. NOTE: When the dryer is running and Control Locked is on, the dryer can be stopped by pressing the Pause/Cancel button, but can’t be restarted until the control is unlocked.

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1 Answer

Hello Jill, The cheaper one that you were looking at is actually the one that should have been recommended to you, by color. The color of the buttons are the only difference. As far as why the last question was answered like it was, my guess is that, since the one he recommended was shown first, the tech probably didn't think about any difference and if he didn't scroll down, he probably never even noticed the other ones were listed. The color of the buttons do not affect the components function so, it really makes no difference with the exception of the price.

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1 Answer

Keith, A couple of checks to make. At the main control board check for 120 volts across P1 pin5(blk) and P! pin 3(blu), with the door switch closed. If all's OK, you'll need to test the key pad / buttons resistance circuits with a your meter (page 6 of the tech data information sheet). There is voltage into the control board at all times, but no power out until the selection is made and the start button is pressed. (you'll find your tech data information attached to the inside of the lower access panel).

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1 Answer

Hi Otis. Remove the 3 torx t-20 type screws from behind the top panel. Then slide the top back and up at the same time to remove it. Remove the dispenser drawer and lay each screw inside this front area so they go back in the same hole. Open the door and at 12:00 above it remove the hidden lower front panel screw. Remove all top panel mount screws and the screws on the metal support bar just behind the front panel top. Look down inside each side and remove the inner 1" metal release clips to allow the inner control panel mounts. Mark all wires for proper reinstalling. Use a straight pick tool inside the wire electrical connectors to carefully bend the female terminals for tight insertion back onto the board. NOTE: Tricky parts ahead! On the front side of the user interface there are a lot of spring loaded buttons, some of them linked together. So they will fly out and go everywhere. If your interface is platinum it uses part # WP8558753. If it is biscuit it uses part # WP8558755. If it is pewter it uses part 3 WP8558756. Inside there is a tech sheet supplied to assist connections and diagnostic procedures. Thank You.

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