Customer Questions and Answers for Lid Latch Assembly by Whirlpool

Dave, This issue sounds like it would be caused by a lid latch assembly. To test the lid lock you will need to access the wiring diagram in the console of the unit and run the Lid lock test on page 9. If the lid lock test fails then you will need to check the lid lock mechanism for obstruction or binding. Repair that as necessary. Unplug the washer remove the console to access the main control board. Visually check that the J15 connector is inserted all the way into the main control. If the visual check passes then remove the connector from J15 main control board. With an ohmmeter, verify the lid lock resistance values across the following J15 connector pins: Lock switch solenoid Resistance should be between 85-155 ohms measured between pins 1 and 3 of J15 connector Lock switch If locked should be 0 ohms resistance and if unlocked should show open circuit measured between the J15 pin 3 to 4. Lid switch Lid closed should read 0 ohms and lid open should show an open circuit from connector J15 pins 3 to 2.

Katy, I've found models MVWX500XW2, MVWX600XW2, and MVWX700XW2. The manufactured replacement lid lock is part number W10404050. Thanks.

Hello Anthony, You will need to put the unit into the diagnostic mode. This will be explained on the tech sheet in a plastic bag taped to the inside of the cabinet. It is easiest accessed by raising the main top and opening the ziplock bag it is in so it can be put back when you are finished. This way it will e there if ever needed again.

Hello Brian, While it may be possible to bypass the lid switch W10404050, it is not advisable since you can damage the electronics on the unit. The issue is that the control has to see the lid open between wash cycles or it will set up a fault code and not operate all over again. It does this by the use of a dual switch and the one side is only used to inform the electronic control that the lid has been opened since the last cycle. This is also a Kenmore unit which means that Sears employees are the only ones that can pull technical information such as the wiring diagram.

Hello Derrick. If the unit tries to run, but the lid does not lock, you will need to order and replace the lid lock assembly W10404050 on the unit.

Hello Phillip. If the latch is new, then you will need to replace the strike WPW10240513 on the unit.

Hello Bobbie, Sounds like you need to replace the lid latch assembly W10404050. There is a possibility of a bad control W10393483 but this is much less likely.

Hello Rena. If the lid lock is not working on the unit, you will need to order and replace the lid switch assembly on the unit.

Hello Stephen. Make sure the bezel is good. If so, you need to replace the lock W10404050 on the unit.

Scott, Based on the information, it does sound like the lid lock may be the issue. You can perform the lid lock test on page 18 of the tech sheet which will tell you whether the lid lock is faulty or not. If this checks ok then you will want to replace the main control board as it would be the most likely cause if the lock is good.