Customer Questions and Answers for Washer Lid Latch Assembly by Whirlpool

Mam, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. tag since it will not come up for us as a valid model number.

Hello John, the correct latch for your model is part W11307244.

Hello Scott, This can be caused by something between the tubs, a bad splutch assembly, an issue with the shift actuator, a lid lock problem, a motor or belt problem, or an issue with the main control board. You should put the unit into the diagnostic mode and check for fault codes. This will point you to the circuit experiencing the problem. The tech sheet is located in a plastic bag affixed to the inside of the front panel of the units' cabinet. It gives specific instructions on running the diagnostics and the explanation of the codes.

Hello Jeff, While this sounds like an issue with the lid lock assembly, I would recommend that you pull the tech sheet, (plastic bag adhered to the inside of the cabinets' front panel), and run the diagnostics to pull the fault codes. This will pinpoint the circuit causing the issue and eliminates any guesswork.

Sharita, if you could provide the model number of your washer in a new inquiry, this will allow for the most accurate information possible to be presented. Generally, a flashing lid lock light can be either a failed lock assembly or a failed control board.

Hello Lamar, When the lid switch fault comes up and the lid unlock fault come up there is a problem with the lid lock assembly unlocking. If replacing the lid lock assembly W10404050 does not correct the issue, it is usually an issue with the control board W10405819.

Cleo, If you have to slam the door in order to get the unit to run then this would most likely be an issue with the lid switch on the unit.

Thomas, The correct part for this model is part # W11307244. It will help if you lift the lid during install.

Gabriel, You most likely have an issue between the control board and the shift actuator wiring, or a faulty shift actuator WPW10006355. The optic sensor is putting out improper information to the control board. The best bet,is to access the tech data sheet(located on the left front top corner on the inside of the washer cabinet(you'll need to raise the top or lean the machine back and remove the information). Then conduct the diagnostics error codes and manual or automatic test cycle to check and verify the problem. Thanks,

Hello Donna, The lid lock will have to be manually opened for the lid to properly lock. If this cannot be accomplished manually, you may have to apply power to the assembly to get it to unlock.