Customer Questions and Answers for Lid Latch Assembly by Whirlpool

Ross, You could put the unit into a diagnostic mode and see if there are any stored error codes. This can be done by accessing the tech sheet located in the control panel. Also on the tech sheet it will tell you how to test the lid lock assembly.

Shawn, You will want to test the lid lock at the main control board and you will check the following contacts. From connector J15 lock switch solenoid pin 1 to pin 3 should be between 85 to 155 ohms. Lock switch J15 pin 3 to pin 4, locked will be 0 ohms, unlocked open circuit. Lid switch J15 pin 3 to pin 2, lid closed 0 ohms and lid open Open circuit.

Doris, In the control panel there is a tech sheet. You will want to get the tech sheet out and run the unit in diagnostics and see if there are any stored error codes. If there are then this will direct you to the issue. The most likely cause with the lock having already been replaced would be a faulty control board. But check the codes.

Mossy, The noise that the unit is making would be bad bearings and in order to get the bearings you would need to replace the gearcase part number W11132267.

Hello Sarah, If the lid lock switch is connected properly and has been replaced, the issue will be in the control W10480094.

Hello Shaketa. It is not likely to be the lid lock. You will need to check the drain pump and see if it is draining the unit. If not, the pump may be bad on the unit. If it does drain, then check the splutch system on the unit. If it is good, check the shift actuator WPW10006355 on the unit.

Hello Andra, You will need to use a test meter to see if voltage is getting to the lid lock. You will need to pull the wiring diagram and use the wiring diagram to follow the voltage. Normally, when you find a component with voltage to it that is not passing it, it is the failed component. The lid lock W10404050 is a common failure and if it is broken, it will most likely be the cause of the complete failure.

Ray This issue sounds like it would be caused by a lid latch assembly. To test the lid lock you will need to access the wiring diagram in the console of the unit and run the Lid lock test on page 9. If the lid lock test fails then you will need to check the lid lock mechanism for obstruction or binding. Repair that as necessary. Unplug the washer remove the console to access the main control board. Visually check that the J15 connector is inserted all the way into the main control. If the visual check passes then remove the connector from J15 main control board. With an ohmmeter, verify the lid lock resistance values across the following J15 connector pins: Lock switch solenoid Resistance should be between 85-155 ohms measured between pins 1 and 3 of J15 connector Lock switch If locked should be 0 ohms resistance and if unlocked should show open circuit measured between the J15 pin 3 to 4. Lid switch Lid closed should read 0 ohms and lid open should show an open circuit from connector J15 pins 3 to 2.

Lynn, It would not be recommended to use the washer until the lid lock assembly 0IPH610700A has been replaced.

Hello Bill, This is most likely the lid lock assembly W10404050 but could also be caused by a poor electrical connection or a failing control board W10745340.