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Customer Questions and Answers for Refrigerator Ice Auger Motor by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM13359240
Manufacturer Part Number: W10271509

Ice dispenser not working? This ice auger motor drives ice from the bin to the chute. Easy 15-minute DIY fix with our step-by-step video guide.

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Questions & Answers

For Whirlpool Refrigerator Ice Auger Motor (Part Number: OEM13359240)

Ash for Model Number MSD2269KEA01

Hello, I have a Maytag MSD2269KEA01 side-by-Side refridgerator. The ice dispensing motor doesn't seem to be working. The ice is being made and filling up the bucket, but nothing happens when you press the ice dispensing button in the door. The water dispenser works fine. I took out the bucket and cleaned it so nothing is stuck in the bucket. Do you think the motor needs to be replaced? Is it an easy DIY job or do I need to call a professional? Thanks for your help.

1 Answer

Hello Ash,

Before you try to replace the ice dispenser motor W10271509, check to make sure that the ice dispenser lever is making contact with switch. You can hear this when you push in on dispenser lever or visually check it by removing cover of dispenser. To remove cover, take out the drip tray for dispenser and use a standard screwdriver under the bottom part of cover and pry. It will pop one side out, then slide over to other side and do same. If the dispenser lever is making contact with switch then I would change motor.

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1 Answer

Hello Mark. Check and see if the ice maker is over filling and flooding the bucket. If so, replace the water valve W10408179. If not, check and see if the flapper in the door is broke. If so, replace the kit 8201756. Hope this helps.

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1 Answer

John, You didn't supply a model number for your refrigerator. So here are some basic checks at the dispenser motor "To check voltages* at the motor for crushed or cubed ice operation: 1. Open the freezer door and remove the ice bucket from the door. 2. Tape the door switch closed. *Voltage readings may vary, depending on the supply voltage, and the type of test equipment being used. * NOTE: When you are instructed to make a reading at the motor connector, press the tips of the red and black test leads into the indicated harness connector slots so they touch the bare metal wire connectors. Reach around the front of the door and press the ice dispenser lever to activate the dispenser switch. 3. Press the Unlocked button on the ice and water dispenser front panel. 4. Touch the AC meter test leads to wire harness pins 3 and 5, then press the ice dispenser lever. The meter should read 115 VAC. 5. Touch the DC meter’s black test lead to wire harness pin 6, and the red test lead to pin 7, then press the ice dispenser lever. The meter should read +115 VDC ±10%.
6. Press the Crushed ice button on the ice and water dispenser front panel. 7. Touch the DC meter’s black test lead to wire harness pin 1, and the red test lead to pin 2, then press the ice dispenser lever. The meter should read +115 VDC ±10%. 8. Press the Cube ice button on the ice and water dispenser front panel. 9. Touch the DC meter’s red test lead to wire harness pin 1, and the black test lead to pin 2, then press the ice dispenser lever. The meter should read +115 VDC ±10%. 10. Remove the tape from the door switch." Also check and make sure the motor is not frozen, due to a sticky dispenser flapper or void in the door insulation. Thanks and Good Luck

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1 Answer

Hello Robert. Based on the information you provided, it sounds like the icemaker WPW10190961 is bad and will need to be replaced. Hope this helps.

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