Customer Questions and Answers for Washer Drain Pump Assembly by Whirlpool

Pete, This issue would be more likely a issue of a faulty drain pump or a belt that is loose.

Hello Chaenika. If it is a roaring sound, the bearings W10219156 are bad. Also the snubber ring WP21002026 will cause the unit to shake during spin. So you may need to replace both.

Hello Robin. You will need to replace the drain pump assembly.

Kimber516, You will want to remove the front panel from the unit by using a putty knife and pushing the spring clip between the main top and the front cover. Remove the 2 screws holding the front cover and remove the front cover of the unit. The closing the lid run a load and see if you can detect any leaking from the drain pump or from around the gearcase where it goes into the tub. Also check the pressure hose to make sure that it is still connected to the tub. These would be the most likely causes for the leaking if the washer is leaking.

Hello Cavmin. It sounds like the bearing W10219156 is bad and will need to be replaced in the unit.

Hello Susan. You will need to check and see if it is the valve, pump, or a hose. Then replace the part that is leaking on the unit.

Hello William. Check and see if the belt WP21352320 is bad and needs to be replaced. Also, make sure the motor is traveling on the base freely also.

Hello gatorsteeler. You can try turning the pump by hand and see if it is locked up. If not, then either the water valve is bad and not filling the unit or the motor is bad and is humming. Also, make sure the timer is not bad and powering both the spin and agitate function of the motor. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Sir. Yes, you will need to replace the drain pump WP35-6780 on the unit.

Sat, The noise was from the drain pump shaft bearings, The shaft has finally seized to the bearings in the pump housing and stalled the washer causing the burn odor and no spin. Order and replace the drain pump WP35-6780 and seriously consider a new drive belt WP22003483 the excess "drag" from the worn bearings could cause the belt to deteriorate and fail prematurely.