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Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

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Manufacturer Part

Whirlpool Direct Drive Washer Pump

4.89 (64)

By: Whirlpool

Part Number: OEM18024330

Manufacturer Part Number: WP3363394

The Direct Drive Washer Pump is an OEM part for Whirlpool washing machines. It is responsible for pumping water out of the washer during the drain cycle, ensuring that the washing machine drains efficiently after each wash.

Causes of a bad direct drive washer pump can include blockages from debris or foreign objects, wear and tear from regular use, damage to the pump impeller, or electrical issues affecting the pump motor. Over time, these factors can hinder the pump's performance, leading to operational issues.

Symptoms of a bad direct drive washer pump include:

Washer not draining water properly
Unusual noises during the drain cycle, such as grinding or humming
Water leaks from the bottom of the washer
Washing machine stopping mid-cycle due to drainage issues

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

Related item: Motor coupling 285753A.

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Questions & Answers

For Whirlpool Whirlpool Direct Drive Washer Pump (Part Number: OEM18024330)

Tim January 07, 2015 for Model Number LSQ9010PW2

The washer fails to wring out the clothes effectively and often leaves cloths sopping wet at the end of spin cycle. Could the pump be clogged since we have a bit of pet hair on some wash items?

1 Answer

Tim, The drain pump would be the first place to start with there being a pet hair issue with the clothes put into the unit.

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Jack December 12, 2014 for Model Number 33577978

Water wont release out?

1 Answer

Hello Jack. If the unit is not spinning, you will need to check out the lid switch on the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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Robert November 24, 2014 for Model Number whirlpool

I have replaced the lid switch because the unit would not drain and spin. Now it still will not drain and spin what else could it be.

1 Answer

Hello Robert. Check the lid strike and if it is good, then it could be the timer or the motor.

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Ruth November 05, 2014 for Model Number LSQ9200KQO

Washer fills up, washes clothes, then sits, doesn't drain . I thought it was the water pump but now I wonder since it's not leaking water under it like it say's in some of these comments. I could lay the drain hose down almost to the floor to drain the water out into a bucket so there wasn't anything stuck in the hose.. like I thought might be. Does this sound like the pump to you? The video is great ,and very helpful. I'm not in good health anymore so I can't get down to work on it so the video is so helpful to show my grandson how to help me.

1 Answer

Hello Ruth. You need to check the lid switch 3949247V and see if it is bad and will need to be replaced on the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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David November 04, 2014

Whirlpool washer... replaced the dogs and timer.... machine works fine till spin cycle. It does pump water to drain but will not enter spin cycle and the timer does cycle all the way down.if I wait 30 + minutes after that, I can set the timer to spin it works fine.

1 Answer

Hello David. It sounds like the clutch may need to be replaced. You need to check and see if it is bad on the unit.

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Fred October 24, 2014 for Model Number WTW5600XW0

The Washer spins but does not completely drain the water. Sometimes i have to repeat the drain 2 or 3 times to get the water out. What can be done?

1 Answer

Hello Fred, Check and make sure the bearings are not bad in the unit. If they are good, then check the pulley and clutch system under the unit.

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Shorty October 10, 2014 for Model Number TAWS800JQ1

My washer fills & agitates ok, then when it gets to spin, it drains its' water out. That happens on all cycles.

1 Answer

Hello Shorty, You will need to re-post since this sounds like normal operation.

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Carl September 29, 2014 for Model Number Kenmore 60 Series Model 110

I recently replaced the leaky direct pump drive in my Kenmore 60 Series Model 110 washer. I have to admit that I used an aftermarket part because I was driven by cost. The pump works fine, however I was unable to install the bottom T-clamp because the feet of the aftermarket pump were a little different in length from the OEM part. The pump is secured by the top T-clamp after some finagling. Is it possible to install the bottom T-clamp, or is the direct drive pump secure enough with only the top T-clamp?

1 Answer

Hello Carl. Sorry, being you did not use an OEM part, we do not have information on that issue. I would suggest using both clamps though.

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Sudden Stop September 26, 2014 for Model Number TAWS800JQ2

My washing machine works normally but, during the spin cycle, if the lid is opened, the motor stops abruptly causing the tub to bang into the side. Could this be a clutch issue?

1 Answer

Sudden stop, You will want to pull the brake and check the shoes on it as this would be the most likely cause for the issue that you are having.

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Tammy September 16, 2014 for Model Number atw4475vq0

Washer machine all the sudden stopped spinning leaving the clothes soaked. The washer was not overloaded and I even tried to put 1/2 load in and it still wasn't spinning at the end. I also did a test when there was nothing in the washer and put it on spin cycle the washer would spin. It seemed to be draining the water out of the tub but when I moved the tub around I could hear water behind it. Last night I purchase a whirlpool direct drive washer pump thinking it may be the pump?? Please help! Thank you!

1 Answer

Hello Tammy. The water noise is the balance ring and that is normal. You will need to check the clutch 285785 out in the unit. If it is bad, the unit will not spin out.

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