Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

Ray, First check the drain pump WP3363394 Make sure it's not clogged, jammed or seizing up. If the pump is OK, start at the timer WP3955668, since the lid switch is new and operates, and the motor does run in the wash cycle, check or replace the timer. The contacts inside the timer could be worn or damaged causing the motor to hum and overheat in the drain/spin cycle.

Bill, There are 2 clips that hold the pump onto the motor. Once you remove the clips the pump should slide off the motor shaft, If it will not then you may have to use a rubber mallet and working your way on either side then tap the pump off the motor shaft.

Pat, If the pump appears to be turning fine and there have been no issues with the draining of the unit, then the pump should be good. You will want to run a cleaning cycle in which you run the unit with the hottest water possible with nothing in it and put either bleach or white vinegar in it. This will help to get any residues inside the tub to get the washer cleansed. It is a good idea to do this at least once a month. You could also get a product called washer magic which cleans washers out also by doing the same process. The part number for the washer magic is TJ131.

Hello Terry. You need to check the motor coupling 285753A on the unit and see if it is bad or worn.

Hello Rick. If the stand pipe is over flowing, there has to be a restriction in the stand pipe. The volume of water that comes out of these pumps is no where near enough to cause a 2" pipe to back up unless there is a blockage in the pipe restricting the flow of water.

Hello Missy. You will need to check the lid switch and the timer on the unit. Either could cause the issue you are having. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Missouri Moore, This unit would have water left in the drain during and after the wash cycle completes. You will want to try to clean the unit with a product like washer magic which is designed to clean out the gunk that can build in a washer.

Frederick, Yes the drain pump would most likely be the cause for the unit to not go through the drain cycle. The pump could turn one way then lock up when spinning the other during drain.

Tom, The most likely cause for the unit not spinning would be a faulty clutch. You will want to remove the clutch and check the pads on the lining. Most likely they are damaged and the clutch would need to be replaced.

Hello Craig. If the screens are clear, you will need to order and replace the water valve 285805 on the unit.