Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

Hello Chris. If the motor is running, and the unit is not draining, you will need to replace the pump WP3363394 on the unit.

Hello Jason. No the pump could not do that. You have to have a clog if the pipe is backing up.

Lonnie, You will want to check the water temperature thermistor. The thermistor will be located on the inlet valve assembly and should have a resistance reading at 50 degrees of 97K to 102K ohms, at 77 degrees 49k to 51K ohms and at 104 degrees 26K to 27.2k ohms. If the resistance does not check ok then the thermistor is faulty and the water inlet assembly would need to be replaced. The part number needed is WPW10683603.

Hello Sonny. You remove the hose and look for clogged screens. If all is clear, you will need to order and replace the water valve on the unit.

Hello Ajay. If the black spots were like oil, it has to be from the transmission on the unit. As for the agitation, you can turn the agitator by hand and see if it is the dogs or not. If they bite, they are good.

Tom, Yes the drain pump WP3363394 is the place to start. Your washer should drain then spin, not spin and drain simultaneously. The excess water and "drag" from a faulty pump, could cause the motor to overheat and trip the overload protector and the washer would stop running.

Jose, Once you get the cabinet off, the pump WP3363394 is the first place to start. dismount it from the motor, and check to see if there is an article stuck in the impeller or if the impeller is seized. If the pump is the issue, it can cause the motor to hum and "trip" the motor overload switch and shut down. If the motor still hums with the pump dismounted, then you will need to test the timer circuits and the motor windings circuit to determine which part has failed.

Janine, You would want to inspect the wiring between the timer and the motor to make sure that there is no loose or broken wires. The motor must be running for the unit to drain. If the motor is not running then most likely the timer is the issue.

Hello Wilbur, If the motor is running and the unit will not drain you will need to pull the spin basket to see if an article of clothing has jumped the spin basket and stopped up the opening where the pump hose connects to the outer tub assembly. If the motor is not running you will need to verify the timer is sending voltage to the motor. If so, the motor WP661600 most likely has a bad winding. If not, the timer WP3946448 is suspect. As a note, the wiring between the timer and motor should be checked before ordering the timer.

Hello Chris. Remove the pump and see if something is stuck inside the pump on the unit. If not, the new pump may be bad.