Customer Questions and Answers for Membrane Switch Touch Pad by Whirlpool

Rick, check the connection from the membrane to the control board, look for any discoloration on the ribbon. Try cleaning the ribbon where it connects to the board. More than likely the main control is what is being affected by the heat and is locking up. Part number for the board is WP8507P390-60 if you see any burned spots on the ribbon, it will need to be replaced, part number is WPW10207928

Hello Richard, yes, you need to replace the switch membrane due those symptoms, part is DG34-00020A.

Hello Shade, if there is no display using a multimeter access the rear of the stove remove the rear panel and check the hi-temp thermal limiter for continuity, it has 2 black wires going to it, if it tests ok, the display board is powered by a transformer located near the oven's cooling blower, it should have 120v input and has several low voltage outputs to the display board,you can check these voltages also at the display board's P1 connector. The display/ui board is WP9762794, the transformer is WPW10111628.

Peter, Part # WPW10207928 will cure your button and oven problems but you should still be able to use the cooktop.

Hello Jennifer. You will need to order WPW10207928 for the membrane needed for the unit.

Hello Arturo. You start by removing all the knobs. Then lift the outer control panel up and off. Then remove the door. Then remove the lower control panel trim assy. Then remove the burner top side screws and lift the top up to access the control panel top 2-corner screws. Then you will have to support the loose control panel assy. This will give you full access to the back of the clock mount screws. Disconnect the side ribbon cable locks on the clock terminal block (if applicable). Then pull out the ribbon cable from the board. Remove the clock after noting all clock connections. Use a cell phone to picture all connections for proper reassembly. After the clock is removed then peel off the rt. side of the membrane off the console face until the complete membrane comes off. Then reinsert the new ribbon cable through the open slot on the left. Make sure it does not get kinked while correctly reinserting it into the clock board. Line up the #1 terminal correctly as the #2 terminal -to- the ribbon cable is left purposely blank so there is no confusion of the #1 terminal position. Peel and stick the new membrane part # W10207928 onto the face of the console assy.

Hello Dennis. You will need to order and replace the membrane WPW10207928 on the unit.

Hello. Sorry, there is no video at this time. You start by removing all the knobs. Then lift the outer control panel up and off. Then remove the door. Then remove the lower control panel trim assy. Then remove the burner top side screws and lift the top up to access the control panel top 2-corner screws. Then you will have to support the loose control panel assy. This will give you full access to the back of the clock mount screws. Disconnect the side ribbon cable locks on the clock terminal block (if applicable). Then pull out the ribbon cable from the board. Remove the clock after noting all clock connections. Use a cell phone to picture all connections for proper reassembly. After the clock is removed then peel off the rt. side of the membrane off the console face until the complete membrane comes off. Then reinsert the new ribbon cable through the open slot on the left. Make sure it does not get kinked while correctly reinserting it into the clock board. Line up the #1 terminal correctly as the #2 terminal -to- the ribbon cable is left purposely blank so there is no confusion of the #1 terminal position. Peel and stick the new membrane part # W10207928 onto the face of the console assy.

Hello Carl. If there is no display, you will need to replace the control board WP8507P390-60 and not the membrane. Remove the power. Remove the door. Remove all burner assy. and lay them separately aside so you can reinstall them in the same area. Make sure you are careful unhooking the igniters (they will crack and end up bad). Then lift the top and support it with the supplied rod or a piece of wood. All this will give access to the top of the control panel and the surrounding bottom control panel screws. Once you remove the control panel, it will give access to the clock mount screws and the ribbon cables for the membrane assy. Make sure the ribbon cable is not kinked or broken when reinstalling the control panel. Make sure you reinsert the ribbon cable pushed in tight and locked (if equipped). Thank You.

Jack, To properly assist you we will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx