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Customer Questions and Answers for Upper Agitator by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12073416
Manufacturer Part Number: 21001878

Washing machine upper agitator auger and post assembly.

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Questions & Answers

For Whirlpool Upper Agitator (Part Number: OEM12073416)

1 Answer

Nikki, you'll want to remove the dispenser assembly on the top of the agitator WP21001905 it make be stubborn, but it is designed to be removable you may have to twist and rock it side to side to get it off. Once the top is off, look inside the agitator and see if the agitator bolt WPW10309247 is loose or has "backed out" of the agitator shaft. Tighten or re install the bolt as necessary(temporary) and order a new bolt and any other damaged parts.

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1 Answer

Hello Bill, Remove the bar like thing in the cup hole which would be just a cap and there should be a 1/2" bolt underneath that you would remove. Then lift agitator out.

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1 Answer

Hello Johnny. This model does not use the dogs in it. You will need to remove the agitator and see if the splines in the base 21001530 are stripped out. If not, and the agitator is striped and not working, you may have a transmission 35-6615 issue with the unit or a bad thrust bearing 12002213 in the unit.

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1 Answer

Hello Mr. Otto! Check to make sure that the retention screw WPW10309247 that holds the auger down has not came loose or has not stripped. If it is ok, replace the auger 21001878. Thanks!

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Terry M. for Model Number PAV2300aww

I just received a new auger post #ap4024469 after a few minutes in operation it started to skip ,making a chattering sound every other turn, just like the old one did before it came apart. Now it skips 2 times for every time it catches. Is this piece defective from the manufacture? This seems to be a common problem with this auger post. Is there a fix? I checked all mating parts for wear and they are not broke. It seems to be inside the auger post. When tested off the machine in hand it skips. Thanks for your time,,,,Terry

1 Answer

Hello Terry. Check and make sure the upper agitator 21001878 is seated properly on the lower agitator. If so, you may need to replace the lower agitator 21001530. Hope this helps.

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