Glen T Hamilton , IN November 16, 2015 My whirlpool washer would not spin A couple of years ago, I had an issue with my Whirlpool washer which is every bit of 18 years old. I checked the internet for what might be wrong and stumbled across some how to videos on how to fix it. So, the other day, when my washer quit spinning the first thing I did is go to the internet again to see if I would be able to fix again. Thank you, Appliance Part pro.com, for your very helpful website with the very informative video's on how to replace parts! After I watched a couple of videos on what might be the issue I knew I could do this. So, I ran it by the husband. He just wanted me to go out and get a new set. I on the other hand wanted to try to fix it. Therefore, I looked up the necessary parts for the issue. However, I had a few questions as to what I was being shown were the correct parts for the model number I put in. Therefore, I used the phone number on the website and inquired. The gentleman that answered the phone was very helpful and pleasant and confirmed the cross reference I choose was correct. I choose to replace the Washer motor coupling and the Clutch assembly to be safe. I went back to the website and ordered the parts. To my surprise my order only took a day to arrive at the door!!! I sat down and re-watched the two video's. Then I handed my husband the lap top and had him watch them also. He then at that point agreed we could do this. And we did. All went very well, and my washer is up and running again!!! Thank you, for sharing your knowledge. We would have never done it with out it!!! Read More... 602 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Pliers, Screwdrivers, Socket Set
Marjorie S Lansing , NC December 16, 2017 Not spinning clothes dry Replaced clutch assembly, gearcase input shaft seal and motor coupler. When I disassembled the washer I realized the shaft seal on the top of the gearcase was leaking and not the input shaft seal. So had to order more parts before I could finish this job. Altogether I replaced agitator dogs, both seals on the gearcase, the clutch assembly and the motor coupler. Agitator dogs replacement is a very easy job, no tools required, takes less that 5 minutes and made a huge difference with how well the agitator works. Clutch assembly replacement is easy once you get the transmission loose from the washer. Input shaft seal was very hard to get out until I found information on using a sheet metal screw to screw into the seal to remove it. New seal went in easily. Transmission cover seal was easy to get out and just took a little time to get it back in and seated well. Since I had the cover off I drained all the oil out of the transmission, cleaned up all the parts and put it back together. I didn't bother doing the rebuild kit. It took about 1 1/2 hours to reassemble the washer as I had challenges figuring out how to get the clutch assembly to line up with the brake. Turn the input shaft till the transmission assembly falls into place. I replaced the motor coupler since its inexpensive and I had the washer torn down to a point that made it easy to replace. All in all not a hard job, washer working nicely now. Spent about $100 on this repair and several hours over a couple of days. Not bad for a 60 year old woman who is tired of paying expensive repair bills for something I can manage myself. Read More... 270 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set
David K Maple Shade , NJ October 22, 2015 Agitator and spin cycle not working on my washing machine First, let me sy that this is not the first time this happened to me. I used AppliancePartsPros two years ago. Washer broke, and was ready to sink over $800 on a new one until a friend of mine suggested fixing it myself. I said 'how am I supposed to do that?'. I had taken my old washer apart several years ago and could not get it back together so I was hesitant to even think about trying it. My friend directed me to AppliancePartsPros.com and I watched their videos and saw how easy it was to change the affected parts. The issue I was having could have been caused by two things, the direct drive motor coupling or the clutch. I elected to buy both parts anyway because the washer was several years old and replacing those parts couldn't hurt. I also replaced the 'dog ears' on the agitator as well. All of their videos were spot on and I was able to get my washer working again. I went from spending $800 to only $50 on parts. It took me about an hour or so to swap out the parts. I propped my laptop by the washer, unhooked it while watching the video and fixed it step by step. It lasted for about 2 years, but that is because we tend to really overload the washer, which isn't a good thing to do. This time, I bought the same parts again and swapped them out in about 45 minutes. The washer is working again and I didn't have to buy another one. It was really simple to do and I will keep fixing it until the motor or the gearbox goes. Save yourself money and fix it yourself. Oh, by the way, Sears wanted to charge me $79 to look at it and about $200 to fix it... Do it yourself and save your money. Thanks Appliance Parts Pros! Read More... 194 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Adjustable Wrench, Pliers, Screwdrivers, Socket Set
Chris B Antioch , CA January 05, 2020 Appliance: Whirlpool Washer WTW5300SQ0 Washer not spinning during the spin cycle with a heavy load in it clothes stayed full of water and was much too heavy and wet to put into dryer To solve this, I did some internet sleuthing on the symptom (tub not spinning during the spin cycle), got a decent idea of what a few of the possibilities might be, then headed to AppliancePartsPros.com website. They make it very easy to find the part(s) you're looking for by using the exploded view drawing. I looked up the two different part possibilities (driver coupling and clutch) and watched the video they provided for each on how to fix. The videos are great and super helpful. They are well done and thought out for novice appliance repair people like myself. No handheld jerky videos like on YouTube. The technician in the video confirmed why you might need to replace each of these two parts by describing the problem experienced. I consider myself mechanically inclined and able to fix a lot of things, but would not have been able to change out the clutch mechanism (my particular problem) if it were not for the great videos on this website. I watched the video several times during the repair to make sure I was following all the necessary steps. I ordered both parts just to make sure I covered the bases since we needed our washer back in business ASAP (two teenage daughters). Once I got the parts, I took my machine apart and found the driver coupling was fine. I replaced this part anyway since the washer is 10 years old. The clutch mechanism was the culprit, so it was replaced. My washer is fixed. I think it actual sounds a bit quieter now when running. Why pay some repair company several hundred dollars for something you can do yourself with the help of this company. Great videos on how to repair along with easy and fast ordering, long time loyal customer. Well done!! Read More... 11 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set
Heather T Centerville , UT June 22, 2018 Washer spinning slowly clothes wet. PROBLEM: My washer was spinning, but not at full speed (I looked inside while "tricking" it by poking something in the lid switch). Water was draining, but clothes were still soaked. FIRST (after watching a bunch of youtube videos and wasting time trying out their solutions), I watched the excellent AppliancePartsPros video for replacing the Motor Coupling, but mine looked fine (although one reviewer said his, too, looked fine--though maybe a little loose where the plastic pokes through the rubber holes--and his problem was fixed by replacing it anyway. . . so I wondered if I should, too. I decided not to after calling into A.P.P.). SECOND, I watched the excellent AppliancePartsPros video for replacing the clutch ring. Mine looked fine, just dirty. One thing I noticed (and told the A.P.P. woman who answered my call): my spring would almost fall out of the clutch ring (once I'd removed it from the bell), whereas the video's clutch ring looked to be holding the spring in place much tighter. But other than that small detail, my clutch seemed fine. So I left my machine disassembled and called A.P.P.--head's up! They have long hours! Check them now--maybe you still have time to call in! The woman who took my call was friendly but lacking in know-how. But she put me on hold, checked with someone else, and told me to order a new clutch. I did. Because I'd been without a washer for 3 days, I decided to pay overnight shipping. (Many reviewers say the slowest shipping is fast, so maybe next time I'll gamble, but it was a holiday weekend and I didn't want to wait til Tuesday, so I paid the $23 overnight shipping. It stung at first, but I'm SO glad I did. It came early the next day (many hours before it's guaranteed arrival), and I replaced the part. NOW EVERYTHING WORKS GREAT! It was the clutch, apparently. Thanks, Appliance Parts Pros! You were right! A couple important notes: 1) Bring the video up on an iPad or computer rather than your phone, because there are 2 versions of the clutch video and one of them is really hard to forward/rewind and it's much harder on a small screen. And after a pause, a misplaced finger touch can exit you out of full-screen mode (and even make the video disappear). It's weird. (FYI, it's also helpful to change your "sleep" setting so the screen doesn't turn off while you're working.) 2) The clutch video should warn you: when you remove the motor and transmission with the long pipe . . . it is REALLY heavy! I'm strong but it swung out of my hands and could have damaged my floor or nearby wall. 3) If, inside your agitator, you have a screw/bolt (maybe with a rubber washer), and if, like mine, you can't get it back in without it falling out of your tool, try what I did: use tacky putty (or chewed gum or a touch of glue stick) to hold it to the tool. It's easy to pull the tool loose after screwing it in. 4) Be prepared for water spills when you remove the water lines and drainage tubes--and again when you tip the washer onto its back (and that one's stinky water). 5) To other people using the excellent videos on this site, I chose to buy my parts from A.P.P and not a local business because I believe in supporting the company who gave me the best advice. And these videos are THE BEST. I especially appreciate how clear each step is, plus showing how to put it back together. It took me several hours over the course of days, but maybe could've condensed to 2 hours (in, fix, out) if I'd had the part on hand. It wasn't that hard. Just steps to follow. Read More... 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Adjustable Wrench, Pliers, Screwdrivers, Socket Set