Samsung DC97-16350E Washer Damper Assembly OEM Part

After lots of research online and considering buying a new washing machine, I finally came across a repair story on here, appliancepartspros.com. Someone with a similar washer and the exact same problem replaced the rods in the washer. So for under $60, it was worth a shot. The rods we took out looked the same as the ones we put in, but once we replaced them, the washer worked perfectly and we haven't had a problem since. Delivery was fast and the instruction videos made replacing them quick and easy.

Four new suspension rods and a little lubricant and she purrs like a kitten.

Watched the video on your site, ordered the parts for about $64 and installed four of these in 20 minutes. Repair guy wanted $390 for the job. No more off balance!!! THANKS!!!

The shaking began after the washer was a little over two years old and seemed to occur on high spin speeds, so I used medium. After a couple of months, the washer would shake violently no mater what spin speed was used and result in the dc unbalance code. An appliance repairman told me replacing the damper rod assemblies has fixed this problem every time and would cost me $250 for him to replace. Even though these dampers looked good, I followed his advice and replaced all four Damper rod and spring assemblies myself for less than $60 with parts from Appliance Parts Pros. He was right and my problem has been resolved.

Replaced the 4 dampers on the tub assembly. Had called SAMSUNG with no support or help offered.I then researched this problem and tried several fixes including re-leveling and increasing the size of the vibration pads mounted on the inside of the unit. Checked the damper rods and to the eye they appeared to be serviceable. However, based on some comments posted by various other people having the same condition, I decided rather than pay a service call and repair (quoted as upwards of $ 300) I would replace the dampers. This was a quick repair (15 minutes), with a cost of $ 60. All works well and the wife is happy again. As for SAMSUNG, my next appliance/product WILL NOT have the SAMSUNG name. Worst customer service I have ever had to deal with.