Whirlpool 285219 Suspension Pad Kit OEM Part

First went through the troubleshooting guide on the website and read the various stories and watched the repair videos for replacing the springs and suspension pads. Then before ordering any parts disassembled the machine only to the point of removing the cabinet to see if there were any obvious issues. The springs appeared OK but I couldn't tell of they were fatigued or not and all were in place but the tub suspension pads were definitely worn out. I then put the machine back together and went to the website and ordered new pads and springs. Received the parts in several days. I set my laptop beside the machine so I could follow the video step by step through the disassembly, repair and reassembly process. The video was a lifesaver. The worst thing about repairing anything is first trying to figure out how to take it apart. The video was spot on. I had no problems other than trying to put one of the three springs back on. Two of them popped right on but the third one that was under the water shield was a pain. I eventually figured out that if I pulled back and also rotated the spring about 45 degrees counter clockwise I could get the end of the spring in and pop it on the on the clip. Anyhow got the machine back together and it works great now. BTW I am pretty good at taking things apart but somewhat forgetful on how to reassemble them - in the correct order. The videos are great. They step you through the disassembly and reassembly. Other than the occasional fight with a spring reattachment of screw alignment they make the job relatively easy. After I placed the parts order I realized I would also need the tub wrench so I called Customer Service to see if I could add the wrench to the order. Unfortunately the ordering system wouldn't allow that so the CSR simply cancelled that order and opened a new one with the wrench added. The people there are great to work with. In the future as things break down this site will definitely be my go to site for parts and guidance.

I started with the suspension pad kit and the tub suspension pads. I do have to say if you have an older model washer (mine is approx 17 years old) be prepared to let the inner tub sit in penetrating oil for a few days before attempting to take the tub out. I was able to get to this point on my own and then it wouldn't budge. My husband ended up buying some direct drive tool (it was pretty cool) and was able to break the tub free after two days. Yay! From there he took the the inner tub and put plastic tub and some other parts and power washed them and cleaned them all with a isopropyl alcohol and water mix. They looked brand new! My daughter and I (she's 9 and wanted to help) replaced the pads. I then replaced all two of the three spring mounting brackets. I did not know that the bracket in the back of the machine that holds the suspension spring that goes vertical was longer that the other brackets. NBD as it was in good condition. I replaced all 4 springs, cleaned up the bottom area with a dry cloth and a can of compressed air. I then reassembled the washer. The spanner wrench is a lifesaver! My girls were impressed that I was able to do most of the work alone. It's a valuable lesson to teach your kids that you can do something by yourself! Thank you for the instructional videos as they are really.helpful. my washer is running like.its brand new, and I don't have to close the door the laundry room anymore when it's running, or go sit on top of the washer during the spring cycle.

I first checked to make sure the washer was level. The washer is on a concrete floor. After watching lots of you tube videos I ordered all the parts that could be causing this problem. I ordered: Balance Ring, Suspension Pad Kit (3 rectangle plastic wear pads), Tub Suspension Pads(3 curved plastic wear pads), Suspension Spring, and a Spanner Wrench tool. After getting the washer apart it was obvious that the problem was the Tub Suspension Pads they had completely worn away so that only the hold down pins were left. I went ahead and installed all the new parts except for the Balance Ring. Washer now works great. The repair took a little over an hour, but some of the time was cleaning the tub and agitator etc...

The washer was my daughters and she lives 2 hours away. I purchase everything that could be responsible for the repair. It all disassembled quickly. I took the time to clean the guts of the washer including the outer and inner tub. Took my time on reassembly. Washer is again stable and no shaking or walking during the spin cycle. Thanks for the videos ..... very, very helpful. The gift card with the packing slip was a nice touch. My daughter is happy with her washer again. The spanner wrench was worth the cost.

My wife and I along with Mat on the video replaced the upper and lower friction pads, along with the balance springs. The machine runs smooth as it did new. Thank you everyone at Appliance Parts Pro and Mat. You are a great company. P.S. my wife and I should had made our own video for you since we are both in our 60s I bet it would have been funny Thanks Again. JIm & Debbie from Texas.