Linda Y Salem , OR November 28, 2018 Appliance: Kenmore Washer 11020872990 Broken lid switch assembly on washer. First, I ordered the wrong part (not paying attention to the model number on my machine...) I installed the part, following the very excellent video instructions from the website. I got the machine all put back together, but the electrical connection did not match! So, just a few days from leaving on vacation, I chatted online with the representative, Robyn C., from AppliancePartsPros.com. She was so helpful, double checking that the model number of my machine matched the new part, and offering to FedX it to me that day. Unfortunately, it still would not have given me enough time to repair the machine and do all the laundry needed. (So, off to Walmart for new underwear, etc., to pack for our trip.) Now it's a month later. (Yep, I've actually been sick for a whole month.) I finally got together the energy to attempt taking out the wrong part and installing the new part. Waiting on my desktop was the link to the wonderful video with step-by-step instructions. With a little moral support and assistance from my daughter, we got the machine successfully repaired and scooted back into its slot in the laundry. I have a whole load of underwear washing right now (we ended up buying a lot of underwear in the past month!). A huge THANK YOU to Robyn C., who chatted with me online and got the right part to me, and the great instructional videos that are provided on the site, which make everything so clear and easy. This is not the first time I have used the services and parts from this company, and it certainly won't be the last. By the way, I'm a retired female -- if I can do it, anyone can. Read More... 35 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers, Socket Set
Maggie M Redford , MI April 24, 2021 Appliance: Kenmore Washer 11024712300 16 year old Kenmore stopped in mid cycle. I am a single 53-year-old female homeowner who works two jobs. I surprised myself with repairing my washing machine on my own but I could would not have even attempted it I Had I not found the Appliance Parts Pros. I started by Google searching what my issue was with the brand and model number of my old top load washing machine. I came across troubleshooting information and after verifying it wasn't the power source, I confirmed it was the lid switch that was broken. I was able to put a screwdriver in to hold the actuator down, so the cycle would go into rinse and spin, enabling the machine to get the water out. Appliance Parts Pros was the one who had the best DIY videos for someone like me with absolutely NO experience in fixing things. I was just determined not to have to pay hundreds of dollars for a r +epairman to come out and I knew Kenmore was a great brand for washing machines and since they don't make them like they used to, I didn't want, nor could I afford to buy a new washer. The gentleman on the tutorial video spoke slowly and very clearly and delivered the installation instructions for the lid switch assembly into layman's terms, with excellent video coverage on each step, making me confident that this was something I could do myself. Surprisingly he even said you didn't have to buy the part from them, but if you needed the part, they had it. Well, there was no way I was going to buy that part from anyone other than them because they were so generous to post this video on the internet for anyone to access free of charge! I ordered the part from them and once it came in a few days later, I followed their instructional video to a T and within a few hours, I completed the job all by myself!!! It would have been a much quicker job to install, but I wanted to clean every part of my washing machine before I put it back together. Lots of pet hair and grime build up after 16 years. Now it works like a charm and even looks brand new!!! Read More... 29 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Adjustable Wrench, Nut Drivers, Screwdrivers
Samuel S Abilene , TX March 20, 2017 Kenmore 90 washing machine stopped rinsing and spinning A quick search and an awesome video made the choice easy. My six year old son and I got er done quickly and with fun mixed in! Having the video on my iPad made it so simple. In no time flat we were back in business and could face the world with clean clothes and new found confidence in having taken on and conquered the cracked lid switch! Bully!! Read More... 132 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers, Socket Set
Kiley H Mapleton , IL March 23, 2014 Appliance: Model 110.23732200 The washer would not spin. I looked on ask.com and found out it could be switch. I ordered switch and watched your tutorial on installation of switch.it was very simple and fast. Read More... 46 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Nut Drivers, Screwdrivers
Karen C Lawton , OK April 01, 2014 The switch for the lid was not working. I am a stay at home mom and it was a breeze to fix the lid switch after watching the help video and receiving the part. It was well worth my time. Read More... 29 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Screwdrivers