Customer Questions and Answers for Refrigerator Ice Maker Assembly by Samsung

John, You will need to hold or tape the freezer door light switch "in" and press and hold the black rubber test switch on the bottom of the icemaker control head, for a few seconds or until the ice tray starts to rotate, then observe the operation of the icemaker, when the tray reaches about 160 dgrs, the lip of the tray should catch the lip on the back wall of the support, and the tray should start to "twist and the cubes should fall out, into the bin, if all's OK. The most common issue for your complaint is the tray DA63-01453B is cracked or broken. or the rear wall of the support DA61-02205A is cracked in the arae of the catch that twists the tray.