I messaged with APP to verify that the panel was the issue and they confirmed. I ordered the part and after watching the APP video, I was able to remove the old part, install the new, all within 5-minutes. Instead of unplugging the refer, I turned off the power at the circuit breaker, easier than pulling out the refer and unplugging it.
The driver tips were 2)torx and 2)square drive tips.
thanks!