How to Troubleshoot & Replace Ge AP2058495 / WR2X4901 Refrigerator Door Cam Riser

This is my parent's refrigerator but luckily my brother and I were both there when it happened. I found the manual and researched on the parts website to find the parts we needed. Dad, 88, wanted to call the appliance repairman but we convinced him to let us give it try. Two days later the parts arrived, my brother and sister-in-law fixed the door and Dad saved $100. He is happy and we thank you for the quick service! 

Replaced riser cam 

Replaced parts. Amazingly quick delivery! Will use again. 

The refrigerator lower door hinge kit and cam riser did the trick. Great Appliance Parts Pros video on the repair. First time I have worked on a refrigerator. Excellent web site communication and navigation. Fast delivery of parts and very fair price. 

Replaced the cam riser, which was an easy and straight forward task. Now it works fine. 

Replaced lower door hinge and cam riser. 

Installed the Cam Riser. 

We have a GE side-by-side refrigerator freezer we purchased in January of 1991. It is still performing as well as new, even the ice maker. But the other day my wife called me to say she could not get the freezer door to close all of the ways. I checked and realized it had dropped and was not aligned with the cabinet opening. I lifted the door about 1/2" and it closed. So I researched the WEB and found out that the bottom door hinge had two cams that attempted to close the door through mating riser slopes, these had deteriorated. So I ordered the bottom hinge and the mating Cam Riser. I had to remove the freezer door in order to remove and replace these items. But, there was a multiple-wire electrical connector under the top hinge cover that needed to be disconnected, and the "water through the door" tubing came through the bottom hinge pin. The electrical was no problem. The water tubing was old and brittle, it crumbled as I worked. These parts are no longer available, although it is only 5/16" tubing. I wound up disconnecting the water valve circuit so there would never be water through that tubing again. The freezer door works fine, except now the refrigerator door will need the same repair soon. 

Removed freezer door and replaced broken riser. 

Replaced broken cam riser. Ordered new part (plus suggested "shim" and "door stop"). While I did not need anything but the cam riser, appreciate the suggestion of potential additional parts needed. Had to request assistance as the old cam riser was secured with a pop rivet versus a screw. Building engineer drilled out the pop rivet and replaced with a screw and bolt successfully.