Replaced 6 suspension springs for the tub. Also, replaced the snubber ring upon advice from the replies/reviews. I used RepairClinic in the past, but their video links to this problem were not up to par and oversimplified... basically link to other people's repair videos. AppliancePartsPros.com came up on a google search. Your company had a nicely paced, easy-to-understand yet very detailed repair video that showed exactly how to replace the parts needed. So I purchased from AppliancePartsPros.com I don't think I would have attempted the repair without the video. I'm very pleased with how the washer runs now.