How to Troubleshoot & Replace Whirlpool AP4009656 / 12002773 Washer Suspension Spring Kit (6 Springs)

Posed question to problem,got answer , ordered parts ,short wait for( 3 or4 days) watcher repair video , replaced snubber ring and new spring kit, machine down about a week, not to difficult even at 72 

Replaced the springs for new and fixed the problem. 

Replaced snubber, one foot and springs. I bought a package of 1 inch #10 by 24 thread screws but 3/4 inch would probably have worked for temporarily holding the spring around the snubber under the tub pulley. The snubber was not worn through, but there was a lot of plastic dust around the pulley. I think the main problem was weak springs. Taking them off was a lot easier than putting the new ones on, especially the two on the back of the washer due to working at arms length. Vise grip pliers is a must have for that reason. So far all is well and the washer works great. 

I replaced the thrust bearing and pulley. While we were working on the washer we went ahead be replaced the belt and the tub springs. It wasn't difficult to do and our washer works like new!! 

I Googled my model number and your extremely helpful site had the part selector saying the snubber ring was (IIRC) 52% likely to be my problem and the springs 27% likely. I ordered both in the hopes that if I ordered by noon the parts could arrive the following afternoon before the weekend (they were). You provided a video of the repair using my exact washer and it was possible for me to perform the repair safely and effectively, I was very pleased and would recommend you to anyone 

I looked at other comments and decided to change out the snubber, and because I had to remove the springs and belt anyways, I decided to change them both. I found that there was quite a bit of white powder around the snubber ring, so it had been wearing down. I will say that it really didn't look like it needed to be changed, but I changed it anyways. As advertised, the springs were not real easy to get out as they were very tight. Also, the new springs were even harder to stretch. For the most part, the only ones that were overly difficult, were the ones in the back that I had to change through the cut-out in the back. It was hard to be get low enough to get my hands inside the cutout, and having to stretch the spring up to attach it. My best advice is to change the springs in the back first to make them as easy as possible. The belt was pretty worn, so I think it was worth replacing. My washer is running smoothy and quietly now and no shaking during spin cycle at all. I'm glad I made the repair the way I did, but I guess you might want to consider just replacing the springs and belt. It's a much easier fix, and would take about 1/2 the time. My biggest suggestion though, is to make sure your washer is level, and re-seat the self leveling legs in the rear by lifting he rear of the washer a couple of inches and dropping it down until it feels solid and level. That actually made the biggest difference and was a free and easy repair. 

Did some YouTube research and came across the Appliance Parts Pros channel with some very helpful video tips on diagnosing and solving my washing machine's "sickness". Replaced snubber ring, full set of drum suspension springs, and replaced the 10 year old drive belt and both hot & cold water supply hoses while I had the machine "on the operating table". Good DIY project to rejuvenate this machine for under $65 - repairs were not overly complicated but did take a while, including a much needed full cleaning of the machine - inside and out! Required removing drive belt, motor, and drum assembly, as well as a little faith that the repairs were as relatively straight forward as the APP videos made it seem. After a few hours of disassembly, repair, cleaning and reassembly, machine seems to be running good as new! 

Replaced the snubber and springs.I found that watching the repair videos provided by your website really helped. 

Replaced snubbed ring and spring kit. Also replaced belt while servicing. Springs did not appear faulty and didn't want to replace them until i compared tension of old ones vs new ones. For approximately $50 my washing machine was completely transformed back to the reliable machine it originally was. Website like videos were very helpful. Also of note, i ordered, amended my order, & received my parts in less than 24 hours with standard shipping. Will recommend AppliancePartsPros.com to all, & will use them on all future repairs. Very satisfied. 

I successfully turned a 10 minute instructional video into a completed home appliance repair task that took only 3 hours. Replaced snubber ring, suspension springs, drive belt and hose washers. The new suspension springs have about 40lb pull on them and I am not strong enough to just stretch them up from their anchors into the holes on the tub assembly while lying face down on the basement floor in front of the washer. I was about to give up after a lot of struggle, but then it occurred to me to pre-stretch each spring by inserting six or seven large nails between the coils. Without doing that and then tilting the tub in the direction of each anchor as I went around, I never would have been able to hook them in. Once hooked in, I used pliers to pull the nails out of the coils. The snubber ring replacement video was very clear and straightforward, I just worked methodically and cleaned up a lot of gunk and dust that had accumulated inside the washer. All good now.