Because the door was completely off of the refrigerator, we could see that the lower door hinge was the problem. We did an internet search using our refrigerator brand name and model number. We found your wonderful website and drawings for our refrigerator (exciting to find!) . We used the drawings to order the parts we needed direct from your website but hit a snag when your order entry site kept changing our correct billing address to something else (a spell check that shouldn't be there?) and stopped our credit card from processing the payment multiple times. Thankfully you have a real Customer Service Dept and a terrific Representative named Yvonne. Yvonne saved the day! She was able to get our order entered.
We received the parts and thanks to the amazing videos in your Shipping Information email, two complete novices were able to repair a refrigerator. It is currently working perfectly. Thank you! and please thank Yvonne.