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Customer Questions and Answers for Dishwasher Upper Rack Roller Set by Bosch

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Manufacturer Part
4.89 (64)
By: Bosch
Part Number: OEM11397378
Manufacturer Part Number: 00424717

Replacement roller set for dishwasher upper rack. Includes two white rollers and axles. Needed when original rollers are broken, cracked, or worn out.

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Questions & Answers

For Bosch Dishwasher Upper Rack Roller Set (Part Number: OEM11397378)

1 Answer

Greg, You're more or less correct. You'll need to check and order the correct Roller Kit, Upper Dish rack (2-Pack) based on the model number of your machine, remove the upper rack, remove the dishwasher from the counter and replace the parts as necessary, 00056247 is for example only. You may want to apply a dab of "loc tite" thread locker the the threads of the bolts when you install the replacement roller kit(s).

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1 Answer

Wendy, Yes when you get the roller set for your dishwasher, the axle will clip to the rack and the roller will just snap onto the axle.

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1 Answer

Rachel, At the end of the rails of the upper rack there should be endcaps WP99002135. If those are missing then you will need to get those for the dishwasher. The upper rack of the unit is part 99001454 and lower rack is part W10139223. The handle is part number WP99002839

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1 Answer

Nancy, I've found model SMU4056UC/14 (M instead of N). The rollers that attach to the rack and roll on the inside of the track is part number 00424717. The rollers that glide on the top/bottom of the track is part number 00056247. Thanks!

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1 Answer

Diane, the rollers that slide inside the track for the upper rack is part number 00424717. Yes, they come two per package. Thanks!

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1 Answer

Alan, the upper rack roller that slides inside the rail is part number 00424717. There are four on your unit. This item comes two per package. The rollers that slide on the upper and lower portion of the track is part number 00056247. There are four kits on your model. Thanks!

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Bob for Model Number SHU2042UC/14

After many years, the pins / studs of the upper rack of our dish washer have broken. These pins have a 4 section split and fit into the roller shown in the picture associated with this part.I could not find our dishwasher # (above) listed in the search The part looks very similar to those pictured as (Part Number: AP3799123) The prongs on the pins (each pin / stud is split into 4 of them) are breaking off and no longer stay in the roller and subsequently slide out. This has resulted in catastrophes such as breaking over some of my LA Roller Derby beer pints. Do I need the pins and rollers or just the pins? If these are compatible, please let me know so I can order what I need. Save me from further calamities! Thank you.

1 Answer

Bob, We have a dilemma, The closest model number we could find was a SMU2042 UC/14, in which case you have the correct part number for the rack roller kit 00424717 ( you may want to order two 2 kits). Once you remove the end cap from the rail, and roll the upper rack off/out of the track, it's pretty much easy off, easy on. Youi may want to have a small flat blade screwdriver to release the axle clip from the rack wrung, slip the roller onto the axle, until the four piece clip seats and expands to hold the roller on, slip the axle over the prong on the side of the rack and swing the clip up and onto the wrung. (you may want to have a pair of pliersa handy to seat the clip tightly) just be careful and don't damage the rack coating.

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Judy J.

We have a dishwasher that's less than 5 years old. It is model SHX57C05UC/21 (FD851203357. The entire bottom rack has really fallen apart, Wheels have broken off, little clips that let you move the things that hold plats in place have broken. I have to lift the entire rack out to put dishes in or out. The utensil baskets are fine themselves but they have nothing to keep them in place. I'd like a whole new rack and will pay for it if necessary. I have always had GE appliances but I did not like the way they cleaned. I like the cleaning of my Bosch but this has become very inconvenient. I hope you can help. Judy J.

1 Answer

Judy, I do apologize for the issues you are experiencing with your Bosch dishwasher. I have located the part number for the bottom rack. It is 00249276. If you are ever in need of the top rack it is p/n 00249277. Hope this helps you!

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