Steven B. June 06, 2016 for Model Number gss23lstc ss When I push on the ice dispenser arm, I hear a click and the display goes blank. If I continue to hold the dispenser arm down, lights will come back on momentarily and then shut off again. Seems like something is shorting out, but not sure what. I've already tried replacing the dispenser board, but that made no difference. Was going to try replacing the main control board next, but thought I'd see if anyone thinks that will help.
1 Answer Hello Steven, This is most likely a power supply issue on the main board WR55X10942C. Read More...
Bob June 03, 2016 for Model Number GSS25QGTABB The plastic surface of the "water & ice dispenser choices panel" is cracked. All buttons work fine. Can I just buy this replacement cover and not have to buy the entire button assembly @ over $ 100?
1 Answer Bob, Unfortunately The key pad / overlay assembly is not available as a separate component. You would need to replace the WR55X10859/WR55X10859 Interface Dispenser Assembly in order to solve the cracked "dispenser choices panel". Sorry, but Thanks, Read More...
Avrum G. March 28, 2016 for Model Number GSS25WGTGBB Is there a replacement for the temperature control panel cover? Plastic has torn on mine
1 Answer Avrum, Yes, there is a replacement part for the interface assembly. You are probably looking for an "overlay" plastic panel. That part is not available as a separate component. You will need to order the WR55X10859 / WR55X10859 Interface Dispenser Assembly, it is sold as an assembly, and individual parts aren't available. The WR55X10859 is in stock and available at this time. Thanks Read More...
Jeff March 28, 2016 for Model Number GSS25QGTABB My interface dispenser assembly was intermittently working for several months. It has recently stopped working entirely. What could the problem be?
1 Answer Hello Jeff. Make sure all wiring is good. If so, it sounds like the main board on the unit may have failed. It provides the power to the dispenser board. Read More...
Saber February 24, 2016 My refrigerator is from general electric company and the problem is dispenser control board buttons are not operating for water or ice. The model is LSS25XSTBSS and I need a main board for the unit.
1 Answer Hello Saber. You will need to order WR55X10942C for the correct board needed for the unit. Read More...
Heisslerm November 29, 2015 for Model Number GE GSS23GW side by side Refrigerator My GE GSS23GW side by side refrigerator stopped working after a power outage. It started working after 3 Days. Now, just a week ago stopped again and remains dead. When plugged in, compressor does not make any noise, fans do not work, both sides of fridge are warm, just lights work. Temperature control board is dead and a ticking noise comes from it, but no lights, no water, nothing else. Based in your tips, I checked on relay capacitator for any damage sign or rattling noise, but nothing seems out of the ordinary. Motherboard also does not seem to have any black burning spot in the back though. But fridge does not start, please help, I am lost.
1 Answer HeisslerM, If the unit has no power to it at all and there is a clicking noise that is coming from it then the main control board has failed and will need to be replaced. Read More...
Curtis November 16, 2015 for Model Number GSS23WSTASS I changed out the main control board after power outage caused it to not work any more. All the fans, compressor and lights are working now. My problem is that I am unable to set the temperature on the front control panel of the door. The lights for the water filter, and light comes on, and the temperature indicator blinks for 10 seconds with 00 for both the freezer and refrigerator side, then goes to a series of 0s for 5 seconds. I've done the 3 second hold down of all four buttons in order to run a diagnostic test, but nothing happen - I am unable to set the temperature for either side. Have you seen this issue before? Thanks, Curtis
2 Answers Curtis, The most likely cause of this issue will be a display board that was damaged by the power surge. You would want to replace the display board for his issue. Read More...
Curtis November 16, 2015 for Model Number GSS23WSTASS I changed out the main control board after power outage caused it to not work any more. All the fans, compressor and lights are working now. My problem is that I am unable to set the temperature on the front control panel of the door. The lights for the water filter, and light comes on, and the temperature indicator blinks for 10 seconds with 00 for both the freezer and refrigerator side, then goes to a series of 0s for 5 seconds. I've done the 3 second hold down of all four buttons in order to run a diagnostic test, but nothing happen - I am unable to set the temperature for either side. Have you seen this issue before? Thanks, Curtis
2 Answers Curtis, The voltage spike also damaged the dispenser interfaceWR55X10859. It can't communicate with the "motherboard" you'll need to replace it as well. Read More...
Miguel October 25, 2015 for Model Number GSH25JSTASS I have a problem with my refrigerator, if someone can help me out? The lights turn on in the inside, but it's not cooling down. The interface dispenser ASM does not turn on. I've tried to reset it, but it looks to me like there is no reset button, and I've disconnected it as well for 5 to 10 minutes, and connect it back on. It's happened before when the lights went out, and it's happening again but it doesn't work.I'd like to know, how do I go by this? Please help. thanks.
Adrienne July 23, 2015 for Model Number GSS23WSTASS I can't reset the freezer temperature. It's at -9. When I press the warmer button to 0 it reverts back to -9. All the other buttons, water, ice, etc. seem to be working ok.
1 Answer Hello Adrienne. The -9 is showing the temp in the freezer. If you set it to 0, and it does not move up to 0 within 12 hours, then the main board WR55X10942C on the unit may not be working properly and will need to be replaced. Read More...