Rod December 06, 2015 for Model Number wcvh6800j1bb My pump motor turns on but the pump will not spin no clogs turns free by hand is the pump bad?
Dwain December 03, 2015 for Model Number WBVH5200J3WW Washer was in high spin cycle. Noticed a burning smell. Stopped washer and when I opened door smoke came pouring out of drum. Tried to start a load but washer spins a little then clicks and stops. No water entering washer. Is it the water pump. Checked filter for debris and cleaned out.
1 Answer Dwain, For this issue, you will want to check the inner tub to make sure that it is not rubbing on the outer tub and check to see if the inner tub spins freely with no drag. This is the most common reason for there to be smoke in the tub. For the water not entering the unit you will want to check to see if there is water to the water valve. If there is then check to see if there is power to the valve, no power would indicate a faulty control board. Read More...
Mark August 08, 2015 for Model Number GE WCVH6600HBB Washer was jumping around. It is properly leveled. Opened back. Belt off pulley. Slight play in the pulley allows wobble. Old belt won't stay on. Belt partially burned through nylon spider leg. Controls seem weird. Hear a faint hum like maybe a pump? The spin motor is fine and the water pump seems fine. Will machine fill/drain if belt is off? Timer countdown works. But stops at 13 minutes. For a month we were manually setting to Drain and spin cycle to get water spun out of clothes, which worked.
1 Answer Mark, The unit should fill and drain with the belt off. It sounds like if the pulley is wobbly then the issue will either be damaged would be the bearings or the tub support at the back of the inner tub. Read More...
Jamsturn February 13, 2015 for Model Number WBVH6240F0WW My washer keeps stopping when using anything other than cold water. When I use cold water it washes fine, but any other temperature and it stops or pauses and I have to keep pushing start button to keep it going. What needs to be replaced?
1 Answer Jamsturn, If the unit is not filling with water on the warm or hot settings then you will want to check the hot water valve and make sure that the screen on the valve is not clogged. If it is not then test to see if there is power getting to the hot water valve. If there is no power then the control board is the issue and if there is power then the water valve would need to be replaced. Read More...
Lola H February 05, 2015 for Model Number wcvh6400jrww My washer seemed as if it had no electric to it and would not turn on. I cleaned the pumpfilter and then the lights came on and the washer worker. This morning the washer would not light up again. What could be the problem?
1 Answer Lola, You will want to check the control board to make sure that there is 120 vac getting to it. If there is and the unit is not turning on then the issue will be a faulty control board or damaged wiring in the unit. Read More...
Blake January 29, 2015 for Model Number wcvh6600howw I'm trying to repair a GE front load washer. The owners complained of a "burning rubber" smell. Based on research at your site (very helpful), I replaced the drive pulley and drive belt. The customers still complain about the smell, but are now including info about the spin cycle leaving clothes quite damp (they admit this, albeit intermittent, problem preexisted my changing the pulley and belt, and that they forgot to mention it). This new symptom prompted me to check the pump filter, which was full of lots of debris - most notably a sizeable amount of shredded plastic. I cleaned out the filter and put it back. This didn't solve either the odor or wet clothes problem. What's next?
1 Answer Blake, You will want to pull the tub assembly apart and check the inner tub support on the unit as it sounds like this may have broken. If this is what has happened then the spinner WH45X10142 and the front outer tub WH45X10101 would need to be replaced. Read More...
Mark January 18, 2015 for Model Number WCVH6800J0 Hi, I'm trying to determine if my pump motor is bad or if it's a control board. I used an ohmmeter to check the motor and it has continuity. I cleaned the pump and drain hoses. I checked the voltage at the connectors for the pump motor and show 18v, when I turn the washer on in a drain cycle the voltage jumps to 30ish and back to 18v. What is the voltage suppose to be at that point. I'm thinking the pump is bad, but since it shows continuity and voltage I'm unsure. Thanks
1 Answer Mark, If you are checking the resistance of the pump you will want to make sure that the resistance is between 9 and 14 ohms at room temp. If outside this range then replace the pump. As far as the motor goes, this is a 120 vac motor and should have 120 vac to it. If there is not 120 vac to it then the issue will either be wiring or the control board that is faulty. Read More...
Michael August 17, 2014 for Model Number WCVH6260FWW My washing machine works well, however, sometimes after a load completes and we put clothes in getting ready for the next load, water will be in the machine when we didn't turn it on. It seems it might be backing up from the drain? Other times, when the machine is not on, it will just sporadically spit out water thru the drain!
1 Answer Hello Michael, Water cannot come back into the machine from the drain so the suspect will be the water pressure or the water valve WH13X10023. If the unit sometimes has water coming out of the drain, it may be that water filling into the unit has triggered the drain pump to prevent a flood condition but this still points to a bad water valve or low water pressure to it. As a note, the water valve is closed by water pressure only. For this reason, low water pressure will cause the valve not to close completely and fill the machine when not energized. Check that the water faucets to the machine are turned all the way on and sufficient water pressure is present, (filters and screens are not stopping up with sedimentation or mineral deposits), before ordering parts. Read More...
Paul November 18, 2013 for Model Number wcvh6800j1mr My washer will stop mid cycle and the display will only show no numbers just door locked.we have to unplug the washer for a while then plug it back up then it takes a minute for it to reset. I have checked the water pump it does turn but run hot. When I tried the test numbers and tried the water pump test and it run but not pump water. It also would not return to the test mode after I pushed the power button. It was like it was locked up so I had to turn the power off. So I'm not sure what to order either a control board or a water pump. All other test that I could get it to run worked well.
1 Answer Paul, Based on the information provided, with the pump getting power to it but not pumping the water out, it sounds like the pump is bad. You will want to check to make sure that there is nothing clogged in the pump which would cause it not to pump. If this checks ok then replace the pump. For the other issue of the unit shutting down and when in diagnostic mode it not being able to come out of the diagnostic would be cause by a control board issue. Read More...
Jim July 04, 2013 1 black wire 1 white wire. They were already unplugged before I changed the pump. Which wire goes to which terminal?
1 Answer Hello Jim, Since the pump motor is not polarized, you can plug in the wires in either position and the motor will not know the difference. Read More...