Mallik July 11, 2019 for Model Number ZGU385NSM2SS The red lights and sparks stopped working. I replaced the transformer with a new one. The red lights, the sparks, the ticking noise all started working fine. However, after a few hours when I tried to turn on the burners I found that everything has stopped working and I am back to square one. It cannot be that the new transformer is also defective.
1 Answer Mallik, It is unlikely that the transformer is causing this issue. You will want to check to make sure that the ignition switches have continuity and if they do then the issue will be a faulty spark module. Read More...
Anthony June 07, 2018 for Model Number zcu385nsm2ss The red lights and igniters stopped working on my cooktop. My wife said that she smelled smoke. I first went to the transformer and found that it was bad. (No 12VAC or 240VAC) I replaced the transformer and verified good 12VAC and 240VAC on the output side but when I connected the wiring harness I could immediately tell that there was a significant load on the transformer and it immediately started overheating. (Cooktop is disassembled of course so igniters are not connected to the burners but the burners are all turned off.) I disconnected the output harness on the transformer.
1 Answer Hello Anthony, If the model number is actually ZGU385NSM2SS, This can either be a bad spark module WB13T10076, a shorted switch harness/start switch WB18X23942. Read More...
Gary May 03, 2018 for Model Number ZGU385NSM2SS Unit worked fine except for sparking of igniters when one or two of the burners in use. Did not happen with all burners. Unit was cleaned and small amount of some soapy water may have entered around knobs. Unit ceased to have lights or ignition. Works fine with matches. Transformer appeared to be defective on primary side. One switch would not go to "0" when tasting Indicator Light Switch Test (measured between 50 and 200 ohms). Ignitor switch test was fine. Replaced transformer - all lights blinked on quickly and then no light and no ignition and primary winding on transformer appears to be open, Any thoughts? Faulty transformer or should I also replace indicator light harness? Thanks
1 Answer Hello Gary. It sounds like water may have got into the harness and it has a short. Will need to replace transformer and the harness on the unit. Thank you. Read More...
John January 19, 2018 for Model Number ZGU385NSM2SS None of the burners are sparking. I have checked electrical power and gas flow so now I'm suspecting either the spark module or the transformer as all wiring harnesses and contacts ‘look’ okay. How can I test each of these to be sure?
1 Answer Hello John, To test the transformer you will need to set a voltmeter to a setting that can read 240Vac. From terminal 1, (common), of the secondary side to terminal 2 you should read 12Vac. From terminal 1 to terminal 3 you should read 240Vac. If this reads correctly, replace the spark module WB13T10076. If not, replace the transformer WB27X21609. If you do not get voltage out of the transformer, verify 120Vac to the input, (primary), side of the transformer before replacing it. As a note, you cannot test the spark module without a high voltage probe so if the wiring is good and the transformer is good, the spark module is the issue. Read More...
Wen November 01, 2017 for Model Number ZGU385NSM1SS None of five burners ignite and light up. The electrical outlet is working fine. Is it has to do with the spark module? The cooktop is installed with the downdraft vent, where is the spark module located? Thanks!
1 Answer Wen, The spark module on this unit will be located under the main top in the center rear of the cooktop. Read More...
Roger October 19, 2017 for Model Number ZGU384NSM2SS We had a spill the other evening and the igniters went away along with the lights on the burner controls. I have tested the transformer and getting power in but the power out is very low - under 3 volts out. Dose this sound like a bad transformer?
1 Answer Hello Roger. Yes, that is bad. Also, make sure your switches and wiring is good due to the spill. Thanks. Read More...
Doug September 18, 2017 for Model Number ZGU375NSD1SS Sometimes the burners light and sometimes they don't. I am questioning the spark module. If I light the burners with a match and the cooktop warms up, then the spark will often start working again. It always affects all 5 burners.
1 Answer Doug, This issue would most likely be caused by a faulty spark module with it being an intermittent issue. Read More...
C Grooms July 17, 2017 for Model Number ZGU375NSDISS ALL BURNER CLICK WITH ANY KNOB TURN ON ANY IDEA WAS IS CAUSING IT . I JUST GOT IT USED AND PLUG IT UP. BUT IT NOT CONECTED TO GAS YET . WAS TESTING THE KNOBS TO SEE IF THE BURNER WOULD CLICK.
1 Answer Hello Grooms! What you are describing is a safety feature on this unit, so it's normal for all of the burners to click with any knob turned on. Thanks! Read More...
Stephen S November 30, 2016 for Model Number GE Cooktop model zgu385LSM2SS Transformer failed. I purchased replacement from you (AP) and icooktop worked fine for ~ 24 hours, but then the transformer failed again. I did transformer resistance check per the GE tech manual: - original transformer primary failed open but both secondarys are okay by resistance test - replacement transformer primary failed but both secondarys are again okay by resistance test. I have another replacement transformer in hand but suspect a wring fault or faulty spark module. So looking for troubleshooting advice before installing another replacement transformer.
1 Answer Hello Stephen. It sounds like the line voltage coming to the transformer is the issue. The primary is the line in. Module wouldn't affect that. Need to check our electrical supply. Read More...
Kathy December 03, 2015 for Model Number ZGU385LSM2SS GE Monogram LP cooktop. When we turn on the large center burner the igniter continues to click after the burner lights until we lower the flame to medium or less. All other burners work fine. Thanks
1 Answer Hello Kathy, You should check the ground to the burner base for this burner and if it is good, the spark module WB13T10076 or harness WB18X23942 will be in question. Read More...