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Customer Questions and Answers for Upper Rack by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM21641007
Manufacturer Part Number: WD28X31820

The Upper Rack is an OEM replacement part for GE dishwashers. It provides movable shelf space along the top of the dishwasher interior for washing plates, bowls, and other dishes. The shelves feature an adjustable design that accommodates various sizes and configurations of dishware.

Causes of failure include normal wear and tear, accidental impacts that damage shelves or cleaning chemicals stripping away protective coatings.

Symptoms of a bad upper rack can include:

  • broken mounting clips
  • shelves jammed in misaligned positions
  • drawers that don't glide smoothly
  • Over time, repeated usage and cleaning chemicals can degrade rack components.

This GE OEM replacement part is also compatible with Hotpoint, RCA, and some Kenmore models.

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Questions & Answers

For Ge Upper Rack (Part Number: OEM21641007)

1 Answer

Hello Mark! The upper rack, part number WD28X31820, is the correct manufactured replacement listed for your appliance. Unfortunately, this is the only replacement the manufacturer offers for your unit. Sorry about that!

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1 Answer

Hello Frankey! Yes, the upper dishrack rollers can be replaced as part number WD12X10327. This comes with a kit of four rollers and axles. Thanks!

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Joseph B. for Model Number gsd3800g00bb

I ordered, and have received your shipment, of both the upper rack part and the lower rack: AP4538786 (WD28X10210) RACK ASM FINAL UPPER and AP4980665 (WD28X10284) Lower rack assembly. The lower rack looks different but will work ok. The upper rack looks different and will not work, as there is no place to mount the "kit tower upper rack" that the original rack has clipped on right in the middle. Can you check my order for accuracy? I am going to have to exchange the upper rack you sent for the correct one. I can send you a picture of the original rack if that will help.

1 Answer

Hello Joseph! According to the model number supplied the upper rack assembly part number WD28X31820 and the lower rack assembly part number WD28X31819 are the correct manufacturer replacements and will work on your dishwasher. Please contact our customer service at 1-877-477-7278 option 2 for further assistance regarding your order if you are still needing assistance. Thank you.

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1 Answer

Hello! Unfortunately, the original rack that may have had the straight tines has been discontinued and replaced with the one with the curved tines. The replacement is part number WD28X31820. Thanks!

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1 Answer

Bob, model 665 is the model prefix. We will need the full model number to verify if this rack will fit your product. Please obtain this information and repost for further assistance. Thanks!

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Lee20 for Model Number GSD2800G01

Looking at your exploded parts diagram, my rack consists of one Item 615, one Item 773, one item 772, and one unillustrated "Item 772R" (a mirror image of 772), plus axles and rollers. Item 615 is the main rack with nothing else attached, as illustrated, and Item 773 is a flat shelf as illustrated. Item 773 fits between, and pivots on, Items 772 and "772R". However, in your parts list, you name BOTH Items 615 and 773 "Upper dishrack", GE Part Number AP4363205, $52.25. (Item 772, a small molded plastic snap-in bracket, is named "Support shelf", which would be accurate if you put back the missing comma and made the name read Support, shelf"). You have **NO** part that matches the illustrated Item 773. Item 773 is my problem part, as it has rusted out and broken. It is indeed a Shelf, held by two "Support, shelf" parts which are OK. It performed the very useful function of holding cups. Can you please clarify: (1) Does the Upper dishrack AP4363205 that you would ship me actually include the shelf illustrated as Item 773, already assembled onto the upper dishrack with supports Item 772 and "772R"? OR (2) Does the Upper dishrack AP4363205 that you would ship me look identical to Item 615 as pictured, without any shelf or supports? If #2 is true, is the cup shelf or an equivalent available under some other part number? I don't really need an entire new upper rack with or without rollers, but I'll buy that if I can get the cup shelf with it or separately. No color choice is mentioned, but our racks are light blue.

1 Answer

Hello! After further research we have verified that the manufacturer no longer offers the cup shelf and it does not come with the upper rack part number WD28X31820. Sorry about that!!

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1 Answer

Hello Pat. Yes, based on the model number you provided, WD28X31820 is the correct upper rack. It comes with the rollers and axles, but it is not the rails WD30X98 you are talking about. Hope this helps.

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1 Answer

Hello Rick! Unfortunately, we do not have the information available to tell the difference between the two models. The racks are different on both models. For model GSD2200G02WW you will need part number WD28X31818. For model GSD2200G02 you will need part number WD28X31820. Check your model/serial tag plate and order the correct part. Thanks.

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