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Customer Questions and Answers for Upper Rack Adjuster by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18068448
Manufacturer Part Number: WPW10546503

The Upper Rack Adjuster is an OEM part for Whirlpool dishwashers. This part adjusts the height of the dishwasher's upper rack, allowing for flexible loading options and accommodating larger items such as pots, pans, and tall glasses. 

Over time, the upper rack adjuster can become worn or damaged due to regular use, leading to difficulties in adjusting the rack height or securing the rack in a desired position. 

Symptoms of a bad Upper Rack Adjuster include:

  • The upper rack is difficult to adjust or won't stay in place
  • Broken or worn parts on the adjuster mechanism
  • The rack falls down or cannot be lifted to its higher position
  • Visible signs of wear or damage to the adjuster components

This OEM Whirlpool part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper and some Kenmore models.

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Questions & Answers

For Whirlpool Upper Rack Adjuster (Part Number: OEM18068448)

1 Answer

Bob, Unfortunately, there will be no instructions for this rack adjuster. To replace this, the first thing you do is to remove the positioner on either side. There should be a clip that you will push in on that will allow this to be removed. You should then be able to take the adjuster off the rack.

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1 Answer

Hello Michelle, This sounds like something else is going on. I would replace the parts again and make sure to use as little detergent as possible and never rinse the dishes. Scrape off the excess food and leave some food particles on the dishes to occupy the chemical reaction generated by the detergent. This is the most common cause of the deterioration of plastic and rubber parts inside the dishwasher. It will also prevent etching of clear glass dishware, removal of patterns of plates, and silverware turning grey.

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1 Answer

Peter, to correct the broken part that the wheel mounts to on the upper rack, the adjuster kit W10712395 would be necessary for repair.

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1 Answer

Hello Susan, I'm sorry but we have not been able to locate any instructions or videos on the upper rack parts. They do not cover the adjusters in the service guide. Thank you for your patience and understanding in this matter.

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1 Answer

Hello Greg, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can recommend parts that can be guaranteed to work properly on your unit. Thank you for your patience and understanding in this matter.

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1 Answer

Hello Dmeggs, There should be either a couple of plastic clips that will need to be released or a couple of screws holding the part in place. This is determined by the particular model configuration you have. For more detailed instructions, we would need to ask you to please post a new question that includes the model number from your units' I.D. tag. Thank you for your patience and understanding in this matter.

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