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Customer Questions and Answers for Automatic Washer (Direct Drive) - Whirlpool Repair Manuals by Whirlpool

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By: Whirlpool
Part Number: OEM9220731
Manufacturer Part Number: 4313896

Repair manual for top loading automatic direct drive washing machines made by Whirlpool. Covered brands include Whirlpool, Sears, Kenmore, Kitchen Aid, Roper, and Estate. Easy to follow photographs and step-by-step repair procedures.

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Questions & Answers

For Whirlpool Automatic Washer (Direct Drive) - Whirlpool Repair Manuals (Part Number: OEM9220731)

Cindyrella47 for Model Number Sears Kenmore Washer Model # 110? then 24872300

I just bought this washer and at the top of the agitater it has the spot for fabric softner. Underneath that I noticed a blue ring that says on, push down to lock into place. I pulled it up and found that the whole top of the agitater with the fabric softner thing comes off. Underneath this is a round permenate cover that says "3 way wash action" . My question is what is this feature for? Is it for when you don't want to use fabric softner or does it change the washing action? Removing the top obviously lowers the agitator height. I didn't receive the manual with this washer as I bought is used from a appliance repair shop with a one year warranty, but am interested in what this feature is for. Also do you have a manual for this machine? Thank you.

1 Answer

Hi. Make sure the bolt under the fabric softener cap part # WP8528278 is tightly holding the agitator down. Then pop the fabric softener cap firmly onto the top of the agitator. The 3-way action refers to the back and forth agitator action. Lastly the vertical movement of the agitator vanes that pull the clothes inward from the top -> down to the bottom of the tub over and over to immerse the clothes in the wash action. On the fabric softener bottom there is a 3/8" surrounding opening that dispenses the softener. Keep the softener cap clean regularly with a bottle brush. Thank You.

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1 Answer

Hello Robert. You need to check the suspension spring WPW10250667 located on the back of the unit. It causes the issue you are having. The three around the floater plate are not the same as this one.

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1 Answer

Hello Lisa. Test for power coming to the timer motor. If it is there, and the unit does not advance, you will need to replace the timer on the unit.

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Whirldly, You may want to raise the control panel and remove the washer cabinet, so you can access the drive system. Dismount the drain pump WP3363394 and the motor so you can check for a clogged or seized up pump impeller, and check the drive coupling 285753A for damage. We'll send you some information that should help you get into the washer and check the components. Thanks

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1 Answer

Hello Kant. Based on the information you provided, it sounds like the suspension spring WPW10250667 may have come off or is broke. You will need to check the suspension spring in the unit.

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Hello Robert. If you can stop the water from entering the machine by turning off the timer or unplugging the unit, you will need to look for a bad pressure hose or replace the pressure switch W10820051. If the only way to shut off the water is at the shut off for the water hoses, you will need to replace the water valve 285805 in the unit.

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Hello Hank, There are no longer any good top load machines since the manufacturers have gone to high efficiency top loaders. The best machine in my personal opinion is a front load by Whirlpool. The full sized Duet. I've been a technician for a long time and the only machines I "love" are the ones I don't have to work on. I've had my Duet for over two years and have never had to do a thing to it. Out of probably 20 washers I have owned, this is the first one that has not failed even in warranty.

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1 Answer

Hi Whirldly. The lid switch part # WP8318084 will go bad if the internal mechanical (physical) parts separate. Any man made part will fail eventually. If there was a electrical power surge as the washer was running, then the surge first goes through the lid switch and damages it.... If the lid was opened and then continuously slammed closed (as it was when I had teenagers), it has a negative effect as well. If it is not installed into the lid opened slot fully then the lid will close and engage the switch too soon and break it internally. Any one of these reasons can break it. The unit will only spin when the timer knows the lid switch is closed for safety. This has been a U.L. code change approx. 10 yrs ago. If you have to reset the lid to get a spin- then this is the sign of a bad lid switch. Thank You.

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Bernard, if the washer is filling and draining at the same time there is a problem with the standpipe where the hose enters. The standpipe should be at least 36" above the floor and and the drain hose should be no more than 3 to 4 inches down inside the standpipe. When this happens it causes a siphoning effect (fill and drain at the same time). Hope this helps you, if you need further assistance let us know. Thanks!

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