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Customer Questions and Answers for Refrigerator Ice Container Assembly by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18021804
Manufacturer Part Number: WP2317251

Fixes ice dispenser jams, clogs, and poor delivery. Complete assembly includes auger and blades. Quick 5-minute swap restores smooth ice dispensing.

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Questions & Answers

For Whirlpool Refrigerator Ice Container Assembly (Part Number: OEM18021804)

1 Answer

Steve, It sounds like the shaft was pulled up and if you tap it back down it should allow the ice container to seat, just make sure that you do not tap it down too far. You could use a hammer or the end of a screwdriver to tap it down and it should be just lower than the top of the hole it is in.

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1 Answer

Lenore, The part number for the ice container on your unit will be 2320332 which has been discontinued with no suitable replacement available.

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1 Answer

Rhonda, You will want to check the ice door on the unit to make sure that there is not an air leak around the ice door on the unit.

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1 Answer

Rob, On the lever of the ice bin there is a straight peg that goes next to where the push button is, this is the location of where the spring would attach. Unfortunately there is no diagram showing how this spring would go on.

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1 Answer

Hello Joseph, Make sure there is no ice or frost in the opening in the bottom of it where the motor shaft meshes. If the door liner is malformed, the only factory approved fix is to replace the door liner, which has been dis-continued L2327940B.

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1 Answer

Frank, You will want to check to make sure that the shaft of the that comes from the motor to the ice bin is not stripped at the top. Also make sure that it is down far enough so that it will seat properly. To get it to go lower you can tap the top of it with the blunt end of a screwdriver. You will want to make sure that it is not down too far and check to make sure that the top is not rounded off. If it is then you will need to replace the shaft WP2188917.

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1 Answer

Hello C.J., The lever on the bottom side of the crusher flips the ice diverter out of the way so the cubes can go around the blades instead of getting crushed. There is a solenoid in the back that the end of this arm sticks into. If it is not positioned properly or the solenoid is in the up position when the bin is installed into the unit, it will not actuate the arm and crushed ice will dispense. If the solenoid is not actuating and is in the down position, it could be frozen. Blowing a hair dryer toward it for about 15 minutes will thaw it out to see if the solenoid is still operational. If it is and this restores operation, look for an air leak around the ice door or door seal since moisture from room temperature air will condense on the metal parts of the solenoid. If it doesn't correct the issue, look for voltage at the solenoid with the door switch taped down and cubes chosen and the dispense button pressed. If voltage is present, replace the solenoid. If no voltage, check in the dispense area for a defective micro switch or micro switch holder.

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