Customer Questions and Answers for Ice Container Assembly (Ice Bin) by Whirlpool

Hello C.J., The lever on the bottom side of the crusher flips the ice diverter out of the way so the cubes can go around the blades instead of getting crushed. There is a solenoid in the back that the end of this arm sticks into. If it is not positioned properly or the solenoid is in the up position when the bin is installed into the unit, it will not actuate the arm and crushed ice will dispense. If the solenoid is not actuating and is in the down position, it could be frozen. Blowing a hair dryer toward it for about 15 minutes will thaw it out to see if the solenoid is still operational. If it is and this restores operation, look for an air leak around the ice door or door seal since moisture from room temperature air will condense on the metal parts of the solenoid. If it doesn't correct the issue, look for voltage at the solenoid with the door switch taped down and cubes chosen and the dispense button pressed. If voltage is present, replace the solenoid. If no voltage, check in the dispense area for a defective micro switch or micro switch holder.