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Customer Questions and Answers for Refrigerator Ice Bin Coupling by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18020067
Manufacturer Part Number: WP2220457

Ice won't dispense from your refrigerator? A broken ice bin coupling stops the auger from turning. This 20-minute DIY fix restores ice dispensing.

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Questions & Answers

For Whirlpool Refrigerator Ice Bin Coupling (Part Number: OEM18020067)

1 Answer

Diane, Unfortunately, there would be no video or diagram on how the blades would go into the ice bin.

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1 Answer

Mindy, Unfortunately there would be no diagram for how the blades go back together. They are offset and the inner blade would be the one that would hit the ice first then the second then the 3rd.

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1 Answer

Raymond, Try to use an impact drill to get the Phillips head screw out of the bin.

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Brian for Model Number Kitchen Aid KS24C8EYY02

Hello, the lever in the ice bin that breaks up the ice to dispense and/or crush ice does not move when then door lever is depressed. The coupling on the bottom of the bin appears in tact, as does its coupling mate on the door - the door coupling does not move when I try to turn. I removed the coupling cover to inspect the coupling and shaft, all of which seemed fine. When depressing the door dispensing lever, I can hear movement, but no ice is dispensed. Ice is being made when the maker is on. So, do I have a motor issue or what? Can I have a coupling issue without the coupling appearing damaged. My problem does not show up in any web search. The top 75% problem area is the coupling and cover seal. Any suggestion/help would be appreciated. Brian

1 Answer

Brian, You will want to pull the coupling and shaft out. Check to make sure that the coupling is moving up and down on the shaft and if it is not then hold hand over coupling and run under warm water. It may be that the coupling is stuck in the down position and will not make contact. The other thing that could be the issue is the coupling is fine would be that the motor is stripped and would need to be replaced.

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1 Answer

Hello Mark. If there is power coming to the dispenser motor, and it does not run, you will need to order and replace the motor W11202789 on the unit.

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1 Answer

Dennis, If you remove the ice bin and turn it upside down, you'll probably find that the screw WP8281164 coupling WP2220457 and washers WP2198661 & WP489235 are missing. Occasionally the retainer screw in the end of the auger shaft can loosen and fall out of the coupler. Hopefully there was no damage to the spacers and chopper blades, etc.

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