Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

Hello Alfredo. Here is a link to help you locate the model number. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Jay, The lid switch 3949247V would be the first suspect. If this is not the issue you should check for voltage to the motor during the spin cycle to begin the troubleshooting process.

Timothy, The most likely cause for the leaking before spinning would be the drain pump or the drain hose leaking. The pump part number is WP3363394.

Zeke, This could be a drive block that is damaged. It is made of pot metal so if it is damaged it will leave flakes. Other than that it would becoming from inside the tub rather than the pump.

Kayla, You will want to check to see if the water is on to the unit. If the water is on then turn on the unit and check for 120 vac to the water valve. If there is power to the valve then replace the water valve.

Hello HK. You will need to watch the unit run and see if the motor is turning. You should hear it agitate. If the motor is running, you will need to replace the pump.

Al, It does not sound as though the drain pump would need to be replaced. You will want to check the drain for restrictions in the pump and try to check the impellers on the pump.

Hello Mary, If the machine will also not agitate, the issue is most likely the lid switch WP8318084 or the pressure switch W10820051. If the unit will agitate when filled, the issue of not draining will be in the timer WP8557226, or harness 3957021.

Hello Billy, This is caused by a water leak causing the motor shaft to rust. The rust expands, freezing the pump to the motor shaft. To prevent this from occurring again simply sand the motor shaft to remove all of the rust possible and apply grease to the motor shaft. This will deter moisture and help prevent the oxidation of the steel. Re-install the pump and the next time the pump fails it will come off easily.

Billy, When installing the new water pump you can put just a little grease on the shaft of the motor which will help with keeping the pump from seizing to the shaft of the motor.