Customer Questions and Answers for Whirlpool Direct Drive Washer Pump by Whirlpool

Randy, sometimes on a heavy load, the washer will make a clicking noise when spinning, this can cause the motor to overheat and put off an odor. This is a direct drive system that uses a motor coupling and it does not have a drive belt.

Ken, it sounds like your clutch is slipping and not spinning the basket fast enough, you will probably need to replace the gearcase and the clutch. The seal around the gearcase shaft will start leaking and letting oil seap up and around the clutch.

Richard, There are pads on the skate plate that would most likely be the cause for this issue. The part number for the pads would be lower 285744 and upper 285219.

Hello Erik. Test for power to the water valve. Make sure the screens are not clogged and the water is on. If that is good, and there is power there, you will need to replace the valve. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Erik, This can be a failed water inlet valve 285805 or the pressure switch W10820051.

Curt, This issue would be a direct drive washer pump [Ap60088107] being faulty.

Hello Warrant. By slamming the lid to get it to work, you have diagnosed the lid switch WP8318084 is bad and will need to be replaced on the unit.

Kevin, It could certainly be the drain pump and would want to check the filter on it to make sure that there is no debris that would keep it from draining completely. If this checks ok then it could be that the unit is not spinning properly which if it is banging around any then could be a issue with the spider having been broken.

Christopher, You will want to check the drain pump on the unit to see if there is something that may be caught in the pump causing the unit to make the squealing noise and causing the motor to overheat. Also check the spin bearing on the unit as it may be bad.

Emad, You need to check the height of the drain pipe, it needs to be 38 inches high from the floor, in order for the tub to fill properly and hold the water. If the drain pipe is too low the water will siphon out as the tub is filling.