Customer Questions and Answers for Replacement Icemaker by Whirlpool

Hello Richard. Based on the information you provided, you will need to order and replace the water valve on the unit.

Hello Arturo. In that case the icemaker is bad and will need to be replaced on the unit.

Stephanie, This issue would be caused by a faulty ice mold WPW10190929. This can be replaced or a full icemaker 4317943 that can be replaced.

Larry, Hollow cubes are an issue with low water pressure. You will need to check to make sure that you have at least 30 psi coming to the refrigerator. If there is good water pressure then the water valve would be the most likely cause of failure.

Steve, To correct the issue of the ice chute clogging you will want to replace the ice door kit W10823377.

Matt, Take a wire and take the insulation off of both ends. Take the cover off the icemaker and put the jumper wire between T and H on the motor module. Hold the light switch and see if the icemaker cycles. If the icemaker cycles then you have a faulty thermostat on the icemaker. If it does not cycle then you will want to check the wiring to the icemaker.

Matt, You will want to check the temperature in the freezer to make sure that it is correct. With a new icemaker filling with water and freezing the ice but not ejecting, it sounds like the temperature may not be where it should be in the freezer compartment. The temperature should be down around 10 degrees to get the icemaker to cycle.

Ed, First, the ice maker has to cool down to 15 dgrs.F. before the ice mold thermostat closes and the motor will advance. When the arm rotates around to the 10 or 11 o'clock position, the fill circuit in the control module should "close" and supply 120 VAC to the ice maker solenoid on the fill valve W10408179 for 7 to 10 seconds and allow the mold to fill. You can "force" the ice maker to cycle using a short length of 14 gauge insulated wire. Remove the insulation from both ends of the wire, insert the ends into the opening labeled "T" and "H" and hold it there until the main gear starts to rotate and reaches the 9 o'clock position, then remove the wire. The ice maker should perform all the steps in a standard ice making cycle, and stop at the 1 or 2 o'clock position.

Hello Curtis, If you copy and paste this address into your browser, you can watch a video on the replacement of the ice maker assembly. http://www.appliancepartspros.com/whirlpool-whirlpool-icemaker-kit-4317943-ap2984633.html#autoplay . Please let us know if we can lend you further assistance.

Hello Mrrray, The shutoff arm part number is (AP4077996).