Customer Questions and Answers for Suspension Spring by Whirlpool

Lori, In order to change the suspension springs you will need to remove the dryer from the top of the washer. Once removed you will remove screws that are located in the back that hold the main top to the washer. Once the main top has been removed this will give you access to the springs so that they can be changed. There should be a bracket over the springs that would need to be removed.

Hello Fred. We will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Mike. Check the main suspension spring in the back to see if it is broken. Since this model does not use dogs, the agitator may be bad or the transmission may need to be replaced. And for the spinning issue, check the clutch and the drive block in the unit.

Hello Clayton. You will need to check the balance ring WP387240 and see if it is bad and will need to be replaced on the unit.

Kello Kevin. You need to check the main suspension spring 285901 located in the back of the unit under the tub assembly.

Hello Joseph. Make sure the suspension spring WPW10250667 is good and the drive block is not bad in the unit.

Hello Rob, As long as the machine is properly leveled, the problem is most likely the skate plate WP3946509. The pads wear unevenly sometimes when the machine is run a long time without proper leveling. The way to properly level this design is to tilt the unit forward until you hear a "click", indicating the ratcheting device that the rear legs are attached to has re-centered. Then the machine is lowered back down onto the rear legs. Note that if you don't hear the click when you tilt the machine forward onto the front legs, the ratcheting device has probably stuck. If this is the case they can be freed up by tapping straight up on either of the rear legs while the machine is tilted forward. Another thing that can cause this is the saline solution could leak out of the balance ring. If this is the case for a long time, it can cause uneven wear of the pads on the skate plate. There are four springs in the suspension. three are identical and the fourth is the counterbalance spring WPW10250667 that counters the weight of the motor. The spring in the back could have broken but, if this was the case for a long time, the skate plate can be affected by this also.

Hello Ed. Yes, it is possible the suspension springs WP63907 are stretched in the washer and will need to be replaced. Hope this helps.

Hello Ed. You will need to check and make sure the balance ring WP387240 still has the fluid in it. If not, you will need to replace the balance ring in the unit. Hope this helps.

Hello Debbie. The suspension spring WP63907 is located at the bottom of the floater plate. If they are broke or bad, it will cause the problem you are having. Lift upward on the tub assembly and make sure it is centered on the floater plate properly. If you fell it pop back into place, it should fix the problem. Hope this helps.