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Customer Questions and Answers for Suspension Spring by Whirlpool

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Manufacturer Part

Suspension Spring

4.89 (64)

By: Whirlpool

Part Number: OEM18030513

Manufacturer Part Number: WP63907

The Suspension Spring is an OEM part for Whirlpool washing machines. It helps support the washer tub and absorbs shock as the tub moves during the wash and spin cycles, ensuring stability and reducing vibrations. This spring is essential for maintaining the washer's balance, preventing excessive movement, and minimizing noise during operation.

Causes of a bad suspension spring can include wear and tear from regular use, overloading the washer, or damage from unbalanced loads. When the suspension spring fails, it can lead to increased vibrations, noise, and potential damage to other components of the washing machine.

Symptoms of a bad Suspension Spring include:

Excessive shaking or vibrating during the wash cycle
Loud banging noises
Washer moving or "walking" during operation
Uneven or off-balance loads

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Suspension Spring (Part Number: OEM18030513)

Bruce July 20, 2019 for Model Number NTW4630YQO

My Amana washer has worked well for over 7 years and then during the spin cycle the banging and violent shaking started and progressively got worse. Being real careful with load distribution helped but didn't solve the problem. The suspension rods and springs were removed, inspected and appear to be in good order. The 2 balance springs were replaced to no avail....same problem. The machine spins perfectly when the tub is empty...no noise or vibration.. It seems to me that the tub should have all 4 balance springs but only 2 are recommended (positioned diagonally) which automatically creates an unbalanced condition. The tub has provision for 4 springs so why aren't they used. This is driving me nuts. Thanks for your help.

1 Answer

Bruce, based on the model number provided, the manufacturer has 4 suspension rods [W10780048] being used to support the tub assembly. Without the other two suspension rods in place, it will most assuredly not balance correctly.

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Bill December 23, 2017

This is a great video. Plan to do this repair. My top load Kenmore occasionally doesn't do the second spin. What might be the issue?

1 Answer

Bill, We would need to have the model number of your unit to be able to assist with your question.

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Ken July 03, 2016 for Model Number Maytag 3RMTW4905TW1

When the machine starts to spin and pump it sounds as if there is a loud noise of metal against metal knock, almost a Click Click as if there is something knocking against the drum. This stops at speed. When I lift the lid and put the washing off balance the sound does not happen. Also, it does not happen when there is no washing in the machine, it pumps and spins as normal. Please can you help. Many thanks

1 Answer

Hello Ken. You will want to check and see if the drive block WP389140 is bad on the unit and needs to be replaced. Also, check the suspension spring in the back of the unit.

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Tom December 16, 2015 for Model Number 110.92582120

On spin cycle, washer makes loud on / off grind noise, shortly after the spin starts. Suspension springs look good/ not broken; tub spins, not wobbling or hitting sides. Noise appears to be coming from clutch / gear case / brake - drive tube area. How can I diagnose which part(s) are failing? Thank you.

1 Answer

Hello Tom. You will need to remove the transmission and look for damaged parts. Make sure the transmission turns smooth by hand on the unit.

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Roy October 31, 2015 for Model Number MTW5700TQ0

Machine started wobbling badly today as if something suddenly "gave way" so I took the cover off per video instructions and checked the drum springs and their mounting brackets, also checked the two springs in back, one running vertically, the other horizontally, and I'm not really seeing anything that is obvious like a spring that has come off or a worn out bracket. I don't want to just order a lot of springs and brackets unless there is a good possibility that is what I need to do. So, a) do the springs and or brackets wear out without it being obvious and b) are there other suspension problems that I need to check for other than the springs and brackets?

1 Answer

Hello Roy, This is more likely the skate plates and pads. If the unit was moved by lifting the machine by the tub or laid on its' back, the skate plate can turn into the wrong position. Another thing that would cause it is if the saline solution is lost from the balance ring or the spanner nut is loose.

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Jaybee October 29, 2015 for Model Number mod. 110.25862400

Had a power outage in my neighbor hood. Now my washer and dryer will not power up. Need advice. thank you.

1 Answer

Jaybee, The first thing that you will want to check is the power supply coming to the washer and the dryer. Check at the outlet to the unit. With both not working this will be the most likely cause for the units not powering on.

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Gus April 20, 2015 for Model Number Kenmore 400 Model #28422700

Kenmore washing maching vibrate when in spin cycle, Took it apart and saw that all the springs looked new and didn't see anything wrong.When I put it back toghether the washing machine started to vibrate more tha before and it was level so any suggestions please advise. Thanks Gus.

1 Answer

Gus, To properly assist you we will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

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Anita April 13, 2015 for Model Number roper washer

I have a Roper washer and the Rinse cycle do not work at all. The machine works. It just doesn't rinse. What can it be?

1 Answer

Hello Anita, I'm sorry but we will need the model number from the units' I.D. tag. This is necessary for the configuration and wiring so we can give valid diagnostic procedures and part numbers that will work on your unit. Thanks so much for your patience ands understanding in this matter.

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Edianto R. April 09, 2014 for Model Number 3lsc8255dq0

I need to change the suspension spring (Parts# 63907) and also found out that the bracket & clip attach to the spring need to be changed. How many springs, brackets and clips needs to be changed and what are the part # for the bracket & clip for suspension spring (Part#63907)? Many thanks.

1 Answer

Edianto, your model uses three suspension springs, part number WP63907, two brackets part number WP64067, and three retainers part number WPW10145155. Thanks!

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Edianto R. April 08, 2014 for Model Number 3lsc8255dq0

My washing machine vibrates when it is spinning. After I checked the washing machine, the springs (part#63907) on left and right are almost broken. The bracket connected to one end of the spring is still ok. However the "other thing" that connects to the other end of the spring is broken. Can you tell me the part# of the "other thing" connecting to the spring? Thanks

1 Answer

Hello Edianto, The part that clips in the base assembly that the spring connects to is part number WPW10145155.

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