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Customer Questions and Answers for Support Flange by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12974394
Manufacturer Part Number: W10181639

Questions & Answers

For Whirlpool Support Flange (Part Number: OEM12974394)

Jim R for Model Number MHW2000AWW

yes on my last wash a metal to metal screeching sound began as the agitator operated and eventually the tub no longer agitated. It did go thru one spin cycle or so before dying..When I opened the washer door I could see the tub had also dropped down. So I think the support in the front may be broken. I saw the other questions and answers but not sure where the baffles are that can be removed so an inspection can be made...I also saw where someone said they replaced the tub bearings. I think the bearing or bearings went bad first and then caused the front support to break...Can u confirm and indicate what parts would be involved...Thanks

1 Answer

Jim, The baffles are what are inside the unit and there are 2 screws holding each one of the 3 baffles in place. When you remove the baffles there are bolts behind the baffles. If any of these are broken then the spinner support W10181639 would need to be replaced. It also does sound like the bearings have gone out on the unit and would need to have the rear outer tub 22004465. replaced.

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1 Answer

Andrew, You will want to check the spinner support which may have broken and would cause the thumping noise. Check for lateral movement of the tub by pushing up and down on the inner tub. You can also remove the baffles and check to make sure that the bolts for the spinner support are not broken.

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1 Answer

Hello AmyG79. The inner basket is running the boot. If damaged, replace the boot. Also, to repair the issue, you need a new basket and outer tub assembly. The model you provided is not working. You will need the correct model for the correct parts. Thanks.

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1 Answer

Gary, You will want to remove the baffles inside the drum and check to make sure that you do not have a broken bolt or loose bolt that holds the tub to the spinner assembly. If broken then the spinner support would need to be replaced.

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1 Answer

Hello Mary. Based on the information you provided, it sounds like the outer tub assembly 22004465 is bad and will need to be replaced on the unit.

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1 Answer

Ron, Are you sure you need the drum support W10181639 ? You didn't mention an issue. The MTG "Neptune" washer has always had a "two piece" drum system. The spinner support W10181639 and the spin basket 6-2717080 . The spinner mounting bolts are located inside the three (3) rear baffles 22001985 remove the two Phillips head screws at the front center and rear center of the baffle and remove the assembly, you'll see the 1/2 inch nut that holds the basket to the support. If yours has Rivets, someone has modified your washer, you will need to replace both parts, or re use the basket and shaft.

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1 Answer

PMC, You may or may not need the support W10181639 you won't really know until you remove the spin basket and check the shaft. If the support arms are OK, and the shaft is not gauged, or has deep scratches, you won't need it. You will need the bearings [AP4027296 and WP22003441, seal kit 12002022 and " molykote" lubricant WP22002123 for the shaft and bearings

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Lee H for Model Number Maytag Neptune MAH8700AWW

Knocking on front right of machine during spin cycle (standing in front). Opened the top and the tub is not sitting level. It may be supposed to be this way. Have looked at your answers already and think maybe the shocks are bad due to it not being level. However, also looking at the 3 arm tub support too. Any suggestions as to what else it might be? Wife is getting up set at the nosie and tired of holding it down. It is level as it is sitting on a concrete slab. Thanks in advance for your help. Lee

1 Answer

Lee, There are also springs WP34001274 that hold the tub up, They attach to the outer tub and mount to the cabinet flange on each side. You'll want to check and make sure the cabinet flange isn't bent or deformed and the springs aren't stretched or broken,etc. If the spinner support was defective, you would normally hear a knocking noise,during the high spin speed(especially) but the tub position wouldn't be affected. You also want to check and make sure the washer is levelled in both directions and all four feet are on the floor solidly and the leg locking nuts are tight.

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1 Answer

Hello Mike. No, you will need to order the outer tub assembly for the bearings. Yes, if the bearing are really bad, you will need to replace the support in the unit.

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