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Customer Questions and Answers for Washer Dispenser Switch by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18071067
Manufacturer Part Number: WPW10665207

Fix soap or softener not dispensing at the right time with this washer dispenser switch. Solves detergent drawer timing issues. Simple DIY repair.

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Questions & Answers

For Whirlpool Washer Dispenser Switch (Part Number: OEM18071067)

1 Answer

John, It sounds like your door latch assembly is faulty and will need to be replaced. If you take off the lower panel and reach up to the door latch there will be a little tab at the bottom. Pull this tab and it will release the door lock so that you can open the door.

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1 Answer

Hello Jimmy, As per the tech sheet: ¦ If there is no water in the unit: —Make sure that both valves at the water source(s) are turned on all the way. —Check for plugged or kinked inlet hoses or plugged screens in the inlet valves. —Verify inlet valve operation. ¦ If there is water in the unit: —Verify drain pump operation. —Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch. 1. Verify there is not a siphon problem. 2. Unplug washer or disconnect power. 3. Verify wire harness connections to inlet valves, pressure switch, drain pump, flow meter, and Central Control Unit (CCU). 4. Check all hoses for possible leaks. 5. Plug in washer or reconnect power 6. Verify pressure switch operation. 7. Verify flow meter operation by blowing air through the part and measuring the resistance. 8. Verify CCU operation by running a Diagnostic test or any cycle.

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1 Answer

Hello Anna. You will need to order and replace the door lock assembly on the unit.

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1 Answer

Hello Ann, To remove the detergent dispenser motor assembly, disconnect the cam follower spring and lift the cam follower from the diverter cam and rotate the diverter cam clockwise to access the motor mounting screws. Re-install in the reverse order.

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Mike for Model Number WFW9640XW00

I volunteer maintenance for an animal shelter and their machine is just out of warranty. They said it started to run on a load yesterday then showed a F30 code. When I came in to look at it will spin one time then the drain pump cycles on and after a time back off then the dispenser motor begins to move the arm from left then past the roman numerals II, III, IV then back left repeatedly and makes a clicking sound until I press cancel. No water enters the machine at any time. First thought the gears in actuator might be bad but opened it up and all looks good. The clicking appears to be the detents on gear for position points so may not be the problem. There is no water in the tub and the drain pump filter is clean. Have hot and cold water to the solenoids. Basic check of connection. Press pause /cancel to reset or unplug does nothing to correct. Thanks for your help!

1 Answer

Hello Mike. DISPENSER SYSTEM ERROR When the dispenser motor cannot be driven to its proper position. Possible Causes/Procedure 1. Unplug washer or disconnect power. 2. Check mechanical linkage from dispenser motor to the top of the dispenser. 3. Check the wire harness connections to the dispenser motor and Central Control Unit (CCU). 4. Check dispenser motor for powered rotations.

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1 Answer

James, You will want to check to make sure that the dispenser actuator WPW10665207 is operating properly. On the tech sheet which is located inside your unit there will be a check that you can do on the dispenser actuator motor. This will tell you whether it is good or not.

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1 Answer

Hello Mike, The FH fault code means that the machine is not recognizing that it is filling with water. The machine has to see either 10.5 gallons in 8 minutes or, water filling the machine in the first 30 seconds. To clear the code, press pause/cancel twice. The cause of the failure can, of course, vary. The most common cause of the failure is either a bad flow switch or stopped up screens in the cold water inlet hose or the screens stopping up in the water inlet valve WP8181694. The cold water normally gives the issue since the mineral deposits and sedimentation in the hot water side normally remains in the water heater. The second most common cause is the pressure switch WPW10514214 failing or the pressure switch hose stopping up or getting a hole in it from the tubs shaking around during normal operation. The hose can also become pinched or stopped up with lint from the wash load.

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1 Answer

Hello Dumas. There is no flow meter used in this model. Here is the things to check after you get the FH error code. Possible Causes / Procedure ¦ If there is no water in the unit: —Make sure that both valves at the water source(s) are turned on all the way. —Check for plugged or kinked inlet hoses or plugged screens in the inlet valves. —Verify inlet valve operation. ¦ If there is water in the unit: —Verify drain pump operation. —Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch. 1. Verify there is not a siphon problem. 2. Unplug washer or disconnect power. 3. Verify wire harness connections to inlet valves, pressure switch, drain pump, flow meter, and Central Control Unit (CCU). 4. Check all hoses for possible leaks. 5. Plug in washer or reconnect power. 6. Verify pressure switch operation. 7. Verify flow meter operation by blowing air through the part and measuring the resistance. 8. Verify CCU operation by running a Diagnostic test or any cycle.

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Scott C for Model Number Whirlpool Duet washer GHW9100LW2

My Whirlpool Duet washer water distribution assembly has become erratic, sometimes dumping the softner and soap together and sometimes skipping the soap altogether. The top of the distribution box was encrusted with calcium and water deposits. Cleaned that out and reassembled to watch. The accutator motor seems to work fine, but the lever connection and water distribution lever seems stiff, they seem to get stuck under the cam and the lever connection doesn't hit the II, III and IV marks precisely. It seems like the spring has lost enough tension to pull back the lever connection/water distribution lever to the proper point. I also pulled out the soap tray and watched the water dispense as I manually moved the distribution lever back and forth. Water comes out accurately above the soap box but when I move the lever to the bleach and softner boxes, water comes out all over the place. My diagnosis is to replace the nozzle, levers, spring and cam. I also suspect that there is a blockage or calcium buildup inside the water channels in the top of the box. Can I clean that out (LimeAway?) or should I just replace the entire distribution box. And by the way, what is the position I on the top of the box? It's clear that the cam/lever design never goes over to that position; water is dispensed into the soap box on II, bleach at III and softner at IV. Can you explain that? Just curious. Thanks for your help. Scott C

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