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Customer Questions and Answers for Timer by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18017397
Manufacturer Part Number: WP21002232

This is the timer for a washing machine unit. The timer controls the electrical parts and the length of time that the washing machine cycles run. This part is responsible for the water level, filling the tub and draining the tub, and settings. When the timer goes bad, the washing machine will no longer go through its cycles and it won't advance. It may stall in the middle of a cycle, skip a cycle, or won't even start at all. The timer will stop working if it burns out. Unplug the washing machine from the wall outlet before replacing this part. This replacement is fairly easy and takes approximately one hour to complete, depending upon the skill level of the person performing the task.This timer is compatible with washing machines that are manufactured by Maytag and Whirlpool. It is sold individually and it comes directly from the manufacturer. This part is made out of high-quality materials.

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Questions & Answers

For Whirlpool Timer (Part Number: OEM18017397)

Donna for Model Number Maytag MAVT236AWW

The washer works in all cycles; however, it won't forward to each cycle on its own. Each cycle works, so I set a timer on my phone to remind me to forward to the next cycle. I turn the cycle off, forward the dial to the next cycle, set a timer, and repeat the steps until the spin cycle is complete. If I didn't do this, it would stay in the agitator mode forever. It sounds like the timer to me, but is the timer considered an electrical part? If I install the timer and the machine doesn't work still, can I return the timer for a full refund?

1 Answer

Donna, the timer WP21002232 is going to be the most likely issue as it seems like the timer motor is not advancing or contacts fused. You may want to inspect for any sign of a scorch mark as this could indicate a component failure. If there is a scorch mark (dark brown residue) then you may want to inspect that wire for any damage and test the component that the wire goes to.

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Andrew for Model Number MAV208DAWW

When I pull the timer to start, the washer fills the basin then does some agitation, but it seems to stop, and then there is no activity from the washer although the timer rolls forward to the end. I can sometimes get an action to trigger by pulling hard on the handle and/or jostling it up or down. At the next change in status, it runs for about a second, then stops until the ends. I suspect the timer is just worn out. Is that the case? Thank you

Pogi for Model Number MAV408DAWW

My washer wash and drain water before the rinse cycle, but do not drain in the final spin and only turn slowly. If you stop it and turn it on in the spin cycle it will start draining. Why do I need to stop it first before it drains. I tried it several times and the result are the same. It won't drain on the spin cycle but every time you stop and start in the spin cycle it will start working. If its draining on different cycle, so it means the pump is good right? or no? could it be a bad timer also? Thanks

1 Answer

Pogi, With the unit draining during between main wash and rinse then the pump would not be bad. This issue would sound like it would be caused by the thrust bearing sticking and not allowing the unit to spin properly. The part number for the thrust bearing is 12002213.

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1 Answer

Hulas, You will want to check the drain pump for easy turning of the pulley. The drain pump may be seizing up which would cause this type of issue. Also check the belt to make sure that it is not worn or damaged.

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1 Answer

Hello Rob. Check and make sure the tub is not locked up due to a bad bearing. If not, and there is no power from the timer, you will need to order and replace the timer in the unit.

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1 Answer

ErobE, First check and make sure there are not a small article stuck at the top ot between the tubs.If the washer fills and washes, but won't spin and drain, the motor WP21001950 is not the issue(usually), and you'll need to concentrate on the wiring and timer 22004010 or 22004309 depending on the serial number on the washer. Good Luck and Thanks

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Tom for Model Number maytag legacy mav408daww

I need help. Wasnt' spinning fast enough to throw out all the water in the clothes. Made squealing noise when stopping. replaced thrust bearing assy - bought it from you. Sqealing stopped. stil not throwing out enough water. Now it seems to agitate sometimes when it should spin and spin when it should agitate. Now in spin mode, gets up to a good speed and suddenly stops to start all over again. Also when I move the timer to different settings it doesn't necessarily respond with the correct action, ie move it to delicate spin and it agitates. No real pattern here. Help. UP to my knees in dirty clothes.

1 Answer

Hello Tom. Use the instructions you received with the thrust bearing kit 12002213 and make sure it is working properly. It sounds like you may need to use both washers sent with the kit to release the brake package properly. If the kit is working properly, and the bearing in the tub is not roaring and is good, you may have a bad belt WP21352320. Hope this helps.

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1 Answer

Hello Angela. If the unit fills, and washes, just does not advance, you will need to replace the timer WP21002232. Hope this helps.

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