Samsung DC97-16350D Washer Support Damper Rod Assembly OEM Part

Washer started every cycle just fine. With just 9 minutes left on the cycle, when it started the spinning cycle it would stop and on the display showed a DC error code and it would kick the cycle to the beginning of the wash. After asking around and doing a little you tube research I called appliancepartspros.com and ordered http://www.appliancepartspros.com/samsung-assy-damper-owm-dc97-16350d-ap5579032.html ordered all 4. Replaced them and after that it the washer it being working just fine. It was real easy to replace just all you need is a Phillips screw driver and a pair of glove.

I ordered 4 Damper assemblies from Appliance Parts Pros. I found them on a video when searching for solutions to the issue. These damper rods just slide into collars- not tools needed and my problem has been solved!!!! The most difficult part was trying to figure out how to take the top of the washer off- but after removing 4 screws on the back the top lifted right off.

Found a youtube video on how to fix the problem. Suggested to replace DAMPERS. At first, my husband and I were skeptical about it but our washing machine is not working anymore. So, we decided to give it a try. So grateful that we followed all the suggestions on what/how to do it yourself on the video. It helped us saved $$$. Our washing machine is back in working condition now. THANK YOU VERY MUCH!!! AppliancePartsPros.com.

I was looking on line and found similar complaints on your site and a repair that seemed to work -- replacing the 4 suspension rods. You have a very concise video on how to do it that really worked, we are not fix-it people. Although our washer was a little different than the one in the video, replacing the rods themselves were the same. It was easy. What was different? Our back had different screws and we didn't have to take off a metal plate. BUT because we didn't have any brackets to help hold up the washer lid, hubby had to hold the lid in place while I changed out the rods. One rod, instead of a water line clip on the rod, the water line was wound twice around the rod. It was easy to redo it.

Replaced the suspension rods and balance ring. Suspension rods were fairly easy and may have solved it. But went ahead and did the ring. What was not obvious and planned for is the tub has to come out and the old ring separated from it. It is a part that was put together in a factory with a press. I used a reciprocating saw to cut a wedge out of the old ring. Then unfolded the crimped rim around the top of the tub and cut it off with tin snips.