How to Troubleshoot & Replace Samsung AP5579032 / DC97-16350D Washer Support Damper Rod Assembly

I ordered 4 Damper assemblies from Appliance Parts Pros. I found them on a video when searching for solutions to the issue. These damper rods just slide into collars- not tools needed and my problem has been solved!!!! The most difficult part was trying to figure out how to take the top of the washer off- but after removing 4 screws on the back the top lifted right off. 

Found a youtube video on how to fix the problem. Suggested to replace DAMPERS. At first, my husband and I were skeptical about it but our washing machine is not working anymore. So, we decided to give it a try. So grateful that we followed all the suggestions on what/how to do it yourself on the video. It helped us saved $$$. Our washing machine is back in working condition now. THANK YOU VERY MUCH!!! AppliancePartsPros.com. 

Replaced the suspension rods and balance ring. Suspension rods were fairly easy and may have solved it. But went ahead and did the ring. What was not obvious and planned for is the tub has to come out and the old ring separated from it. It is a part that was put together in a factory with a press. I used a reciprocating saw to cut a wedge out of the old ring. Then unfolded the crimped rim around the top of the tub and cut it off with tin snips. 

I was looking on line and found similar complaints on your site and a repair that seemed to work -- replacing the 4 suspension rods. You have a very concise video on how to do it that really worked, we are not fix-it people. Although our washer was a little different than the one in the video, replacing the rods themselves were the same. It was easy. What was different? Our back had different screws and we didn't have to take off a metal plate. BUT because we didn't have any brackets to help hold up the washer lid, hubby had to hold the lid in place while I changed out the rods. One rod, instead of a water line clip on the rod, the water line was wound twice around the rod. It was easy to redo it. 

Replacing all 4 dampers fixed the problem, even though the old ones looked completely normal. The hardest part was getting the clips off the top to raise the top. It has 2 clips on each side, one on the front and one on the side of each front corner. You can find them if you look from inside the tub and slip them with a very thin putty knife. Spray lightly with wd40. 

I replaced all four suspension rods. Owners of the recalled Samsung top loading washers who have had the recall fixed by a technician should be aware of the additional steps of top removal. There area two 9/16th bolts on the left and right of the interior top portion; securing the top to the bottom. These two are a pain in the neck to remove and reinstall. 

Apparently, finding Samsung service techs in S. Florida is tough. As such, I found a YouTube video from appliancepartspros that addresses this issue, and seemed like a fairly easy repair. Basically, it was a case of worn dampers - or shock absorbers for you automotive types. Much easier to repair than a car. The hardest part was gaining access to the rear of the washer to remove 4 screws to free the top. After that, it was basically just replace the 4 dampers - with no tools required. After the fix, the washer has been working fine with no "unbalanced load" errors. 

After reading many stories about stuffing foam around the drum, I too decided to stuff batting around the drum hoping that would solve the constant dc error code. That did not work for me. Not even once. I read more stories about how buying the below was an instant fix. It was! I bought four. Installed them pretty easily. Two people really makes the process easier. I haven't had a problem since. I've done multiple loads on different settings and it works like brand new again. Not that the washer was ever a good one. Junk. Thank you AppliancePartsPros.com. The order came the next day! Extremely fast service. Did not expect that! I recommend this part. Just look up your washer model number to get the correct parts. What I ordered: Assy DAMPER;OWM,DF1.0,K0 by Samsung Part #: DC97-16350D (AP5579032) Quantity: 4 Cost: $18.95 

Replaced all four dampers. Video on appliance parts pros was helpful except that my particular machine has four clips (two on front and one on each side) that made it take longer than it should have. If you put you head in the washer and shine a light, you should be able to see the clamps and it will save you some aggravation and time. 

New support struts did the trick. Apparently Samsung has replaced the originals with a superseded part. Had to remove two screws on the back (that hold the top on). Putty knife to release the two spring clips on the front and the top lifts right off. Takes about a minute a strut to replace with no special tools, except for some gloves to keep the slimy crud off your hands and to get a better grip on the strut rod. Intentionally loaded the machine with different fabrics to the top to try to get the machine to send an imbalance code on the first test wash after the repair and it wouldn't do it...cycle completed perfectly.