I got online and accessed the "AppliancePartsPros.com" help site and did an inquiry as to how to fix the problem. The video showed me what the problem most likely would be, I followed the online instructions and found the advice on the video was correct. I found the model number of my refrigerator, looked up the part, ordered the part, received the part and finally, installed the part as per the instructions on the video. I now have a working dispenser