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Customer Questions and Answers for Drive Motor by Bosch

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Manufacturer Part
4.89 (64)
By: Bosch
Part Number: OEM11887989
Manufacturer Part Number: 00660487

The Drive Motor is an OEM replacement part for Bosch washing machines. This powerful motor is responsible for driving the drum rotation during the wash and spin cycles.

A bad drive motor can occur due to electrical faults, mechanical issues, or normal wear and tear over time. Signs of a faulty drive motor include the drum not spinning or agitating, unusual noises coming from the motor, or the washer not starting at all.

Symptoms of a bad drive motor include:

  • The drum not spinning or agitating  
  • Unusual noises
  • The washer not starting  

Replace your faulty washer drive motor with this genuine OEM Bosch part to restore your washing machine. This Bosch part can also be used on Thermador and Gaggenau appliances.
 

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Questions & Answers

For Bosch Drive Motor (Part Number: OEM11887989)

R2 for Model Number WFMC3200UC/01

I ran test program P:04 on my Bosch washing machine WFMC3200UC/01. Before the motor started the code d:06 showed indicating an NTC relay failure. The motor never did spin during the test and I terminated the test before it completed. The d:06 showed constantly and occasionally gave 3 beeps. I tested the NTC sensor and it seems OK (resistance decreases to about 9.5k when I heat it and increases to about 17.4k at room temperature). Where is the NTC relay? I would like to check it for sticking. Also, is there any other probable cause for this error?

1 Answer

R2, The NTC would be located on the heater which will be located at the front bottom of the drum. The NTC is the temperature sensor.

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Richard W for Model Number WFMC6401UC/03

Hi, We have the Nexxt 700 series washing machine (WFMC6401UC/03) and love it. We are not getting an error codes to my knowledge, but it seems like we are losing some motor torque when spinning heavier loads like towels. We don't overload the machine, but using the same number of towels, we don't get high spin speeds, leaving the towels wet. The only way to dry them is to pull 1-2 towels out, then the machine will get back up to high speed (e.g. 1200 rpm) and get the towels dry. Is there anything we can do to get the spin performance up to what it used to be? I was looking at the carbon brush replacement parts, but it does not seem to be applicable to this motor. Is there anything else worthwhile to consider replacing?

1 Answer

Richard, You should lean more toward looking at the suspension parts. If the unit goes out of balance it will not go into a high-speed spin. But removing some weight and it does, sounds like the shock absorbers is where i would start.00642112

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Simon for Model Number WFMC3301UC/03

I am getting an E02 error when it goes to spin cycle. Motor spins fine till it get to spin and then stops and gives the error. I tried unplugging for 15 minutes and that did not help. I checked the drain and it is perfectly clean. The belt is fine. I removed the motor and it looks OK and spins easily. No visible damage or discoloration in the windings. This motor does not have brushes from what I can tell. I checked the resistance between 6 and 7, 7 and 8, and 6 and 8 and they are all reading around 7 Ohms (using el cheapo multimeter). I checked the remaining 2 leads which I believe is the hall effect sensor and I am getting 90-92 Ohms. Is the hall effect sensor replaceable? Are these figures correct (I did not find the schematics anywhere). This machine has served us well for over a decade and it washes well until the issue today. I prefer to repair it and get a few more years out of it if I can. with it being 15 years or so years old, it is not worth calling a repairman and spending $300 to $600?? to repair it. Any suggestions would be appreciated.

1 Answer

Hello Simon, if the motor can turn the basket in agitate cycle then it can power it in the spin cycle, the motor is powered/controlled by the Motor Control Unit 00660486in both agitation and spin cycles, the main control board is looking for motor rotation in spin cycle and not getting a signal so it gives that code. The Motor Control Unit is failing.

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Leslie for Model Number WFMC1001UC/13

Hello. Thanks for your excellent Q/As here. I think I'm following, but wanted to double check. My Bosch Nexxt 100 series will not spin/agitate. The machine locks and fills with water, but shortly after starting, I just hear a couple clicks - like when the machine should start the first spin to get the clothes wet. It will not spin on the spin only setting. It will drain. It appears there are no motor brushes to replace on this model? Is a whole motor replacement needed? I do not own a multimeter to do the testing suggested. Thank you!

1 Answer

Leslie, The first thing I would do is reach into the unit and try to turn the inner basket by hand. It should spin freely in either position. If it does not then you will have debris between the inner and outer tubs and would need to tear the unit down and open the outer tub to gain access. [ Big Job]. Without testing equipment, you can visually inspect the belt on the back and the motor connections. More often the control fails before the motor does on these units.

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Ron for Model Number WFMC1001UC/10

Hi, I have Bosch 100 Nexxt series washer where I think the motor has frozen up and finally died. It is incredibly hard to rotate the drum at all, either from the inside or by moving the belt from the back. If I do manage to move it an inch or two there is a very loud grinding noise. Slight burned smell as well from the back. Belt looks fine. I've replaced carbon brushes on this machine for many years (about once every 6 months) to keep it alive but I think at this point replacing motor would be the best next step since I can't get it to move? Is this new replacement motor brushless?

1 Answer

Ron, Thanks for the question!!! The best thing to do is remove the belt and then see how the drum spins. If it spins freely you can then try turning the motor shaft. This should help determine the cause of the issue.

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1 Answer

JASON, Based on the information provided the E02 error could be a result of a couple of issues, the mainboard or the motor. The E02 error code in the Bosch washer, shown on the display, is critical. If not resolved it could be a fire hazard. The washer displays the E02 error code. It signals problems with the electric motor of the device. this could be a result of bad brushes in the motor or an issue with the Control assembly. I would recommend checking the motor first as it seems to be the most common issue.

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1 Answer

Dale, Based on each of these errors, it would appear that the control board will be the issue with the unit.

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1 Answer

Hello Ken, since you did not mention the control showing a fault alert the control board doesn't see a problem. With washers with electronic controls, the control board through the motor control board sends power to drive the motor, it also can sense basket rpm and out of balance feedback. If the washer spins ok with no or small loads but cannot seem to reach full speed with a mid to full load, the control is sensing what it thinks is a heavy waterlogged or out of balance load and will try to reach as high a speed as it can without overloading the motor or cause excessive shaking. This is usually traced to a rear spin bearing or basket spider problem which may be showing only as the washer starts to go into the spin cycle at a certain rpm range.

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1 Answer

Charlotte, the motor [00436478] is a brushless motor. You may want to test the windings to verify if the motor is the issue or if the motor control is the issue. The motor windings can be tested as follows from directly at the motor: Pin 8 to Pin 7 should read between 1.8 to 2.1 ohms resistance, Pin 6 to Pin 7 should read between 1.8 to 2.1 ohms resistance, Pin 6 to Pin 8 should read between 1.8 to 2.1 ohms resistance, and Pin 4 to Pin 5 should read between 180 to 220 ohms resistance. If the windings test good then the motor control 00436461. Unfortunately if the motor has failed, it is a discontinued part and is no longer available.

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1 Answer

Hello Tony, The resistance of the windings will vary from model to model. Information from Bosch should be strongly scrutinized since they are normally vague with the information. When the information is provided in a service manual, since the manuals are written to cover multiple models, the information is often jumbled so it is almost impossible to determine which information is for which model. AS an example, a quote from the service manual states, "Washer test programs diagnose issues so well that diagnosis and resistance measurements usually aren’t needed." Specific information to your unit should be taken from your units' tech sheet. Find the supplied tech sheet inside the unit folded in a separate packet. This should contain information specific to your unit. Other information pertaining to different model numbers should be disregarded.

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