Tim July 13, 2019 for Model Number PDW8280J10SS The control board on my dishwasher is bad. It has a black burn on it. I ordered a new board, but I am getting a replacement part number WD21X10372 instead of WD21X10241. GE has discontinued the 10241 board and says that the 10372 board is the replacement. My question is that the old board had an 8 pin connector in the center of it, and the new board has an 11 pin connector. How do I connect the new control board to me dishwasher with the 8 pin connector?
1 Answer Hello Tim, unfortunately for the model number supplied the manufacturer discontinued part number WD21X10220 and did not supply a suitable replacement to take it's place. Sorry! Read More...
1 Answer Hello Michael, If no harness issues exist, the board WD21X10369 will need to be replaced to correct this issue. Read More...
Sarah January 14, 2016 for Model Number GSD6960N00SS Our dishwasher has stopped working completely (no power, nothing). A dishwasher repair person told us the module control needed to be replaced and pointed out two black wires with orange caps that hook onto metal prongs. One is getting power, the other isn't. We ordered the module control WD21X10372. We received the module control but there is an additional piece with two metal prongs (and attached orange wires) that snaps on to the front of the module control. This appears to be a separate piece from the module control since we did not receive it with our order. How do we order that additional part since this is apparently the part with the issue? I have a photo but not sure if it's possible to post. Thanks
1 Answer Hello Sarah, This is most likely the door switch assembly WD21X10169 on this design. You should also make sure the unit is properly leveled with all four feet contacting the floor and the unit secured to the countertop/cabinet. If the orange cap you referred to is the wire nut in the power connection box behind the kickpanel, it will require replacement and the door switch will still need to be checked. The control module should not be replaced until you have verified voltage is getting to it but not passed properly to the operating circuits. Read More...
Jim September 16, 2015 for Model Number PDW8280J10SS I know I need to replace my control module (actually burned up) But I also need to get the "J2" 8 pin connector (it also burned). I don't see it listed as an available part. Do you know where I can purchase or at least a description of the connector so that I can hunt it down on the internet. Thanks for your help in advance.
1 Answer Jim, Unfortunately the connector would be part of the wire harness, which the manufacturer does not make available as a separate part. Unfortunately we do not have a description of the part. Read More...
T September 14, 2015 for Model Number PDW8280J10SS Had a power failure. When electric came back on there was a "pop" sound followed by smoke emitting from vent of dishwasher. (Smell was similar to when a light ballast burns out.) By my verbal description, I was told the control board (AKA module control ASM ?) needed to be replaced. Is this a fair assessment of the damage and if so, is this part easy to replace for a "do it yourselfer" with limited electrical experience?
1 Answer Hello T. Yes, it sounds like the control board WD21X10463 is bad on the unit. These are not to hard to replace. Just make sure the wires from the old board are connected to the correct location on the new board. Read More...
Chuckster August 19, 2015 for Model Number pdw8200J10WW Dishwasher will not drain all the water after normal wash or cookware. Leaving a lot of water at bottom of washer. It drains fine on rinse cycle- no blockages, drain hose is fine- just replaced pump actuator the other day- so no new flapper needed etc. Is the timer bad and if so, is the timer part of WD21X10241 control module or a separate part? Thanks, Charles.
1 Answer Hello Chuckster. Make sure the sink is not backing up and not allowing it to drain. If not, you will need to replace the module WD21X10463 on the unit. Read More...
Wayne December 01, 2014 for Model Number gsd6900j10ww The timer display works fine. The touch board to operate the washer works except for the start button. All the other lights work. The unit will not start after pushing appropriate buttons. At first the start button was troublesome, now it does not work at all. It appears as if steam got into the buttons on the front at one time since there is actually black discoloration on the start button. Should I replace the button curved panel assembly?
1 Answer Hello Wayne, You should clean the ribbon cable connections with a dry pencil eraser by rubbing only in the direction toward the end of the ribbon cable. This prevents damage to the ribbon cable. If this doesn't correct the issue you may have to replace the control panel WD34X10973 or the control module WD21X10463. In either case, you should replace any gaskets that have water trails visible with a flashlight from the side. This is an indication of a seal loss and will allow moisture back into the electrical control area and cause the problem to reoccur. Read More...
Christine May 12, 2014 for Model Number Gsd6900j10ww My dishwasher won't turn on after a power surge. A serviceman told me we need a new mother board. Is this the part I'm looking for? Thank you!
Jim January 02, 2014 for Model Number GE PDW8280N00SS We had a power outage a day ago that tripped 3 circuit breakers including the one for the dishwasher. Now the lights on the control panel won't light and the unit won't work at all. I tested the power supply to the control board and it is 120V with the door latched. Bad control board or could it be something else?
1 Answer Hello Jim, The first thing you should do is remove the kick panel with the power to the unit turned off and remove the power supply connection box, (small galvanized box shown on the body parts page as item 743), and make sure no wire nuts are melted and the wires are not exposed so they can contact ground. If this is okay, you will need to replace the control board WD21X10463. Read More...
Robert December 08, 2013 for Model Number PDW8280N00SS My D/W randomly forgets to drain the water at the end of the cycle. I have tried different cycles and there doesn't seem to be much consistency of when it doesn't drain. It appears to be washing as it should and I have heard it drain and fill during the wash cycle. When it doesn't drain, I have pressed "start" and waited a few seconds to let it start filling, then press "start" again and it will drain. I have also tried that prior to setting it to wash (I use the delayed start feature almost all of the time). That works only sporadically. I have also checked the drain and air gap to be sure they are clear and functioning properly. I've formed my opinion, but would like a second opinion prior to buying parts and finding out I made a mistake. Thanks.
1 Answer Hello Robert. Based on the information you provided, the control module is bad and will need to be replaced on the unit. Read More...