Kurt June 27, 2017 for Model Number WM2140CW Bought a new locker switch, unplugged the washer , replaced old with new plugged back in , worked with one load, had to unplug again to make it work and it worked after i plugged it in, bad switch, bad board, or do i have to reprogram washer. bought part #ebf49827801
1 Answer Kurt, The washer does not have to be reset when replacing the door lock assembly and with this occurring with a new door lock assembly then this will most likely be a faulty main control board. Read More...
Chris C March 10, 2017 for Model Number wm3987hw LG My washer/dryer combo. Will not power up. I tested the outlet and it is fine. I push the on button and no lights etc. Any suggestions as to the cause?
1 Answer Chris, You will want to test the filter where the cord plugs into. Test both sides, the one where the power cord plugs for 120 vac. Then test the other side for 120 vac. If there is 120 vac where the cord plugs but not on the other side then will be a issue with the filter assembly. If this checks ok for power in and out then the issue will be the main board. Read More...
Andy. February 20, 2017 for Model Number WM2101HW UI display turn on press start button nothing happening, in diisgnotic mode only door locks nothing else works,when you press start/pause button to advance diagnostic mode nothing works either.on main control red led light solid on. Not sure which board to replace.thank you
1 Answer Andy, This issue will be caused by a main control board which would be part number EBR38163357. Read More...
Aaron A November 16, 2015 for Model Number wm2240cw Ive got a DE code. My switch makes a clicking noise but the latch just twitches if it even moves at all. (I was observing the assembly with the top panel slid back a few inches) This unit was in storage for several months and while I was unpatiently attempting to move it in, it slid off the dolly on to its face with the door kicked open. This dented the face some so I pulled the machine apart and worked the metal with a rubber mallet as close as I could back to the factory form..... and I thought I did a pretty good job. I paid very close attention to the hinges, latch, and the sealing surface and I felt (and still feel) that the mechanical components are aligned and functioning as they should. I threw a new switch at it because of the circumstance, assuming a faulty swith had to be my culprit, and it does the exact same thing. I inspected the wiring to the board and found no obvious faults. I believe my problem is in the board.. now... but I'm deep enough into the machine already and I wanna be able to accurately diagnosis the board as bad before I swap it to find out it's something else. What are the 4 wires going to the switch and what can I test for to confirm a board failure? There is an orange, blue, red, and black. Ive got a meter and understand the basic operations. Thanks for the thoughts. Aaron
1 Answer Aaron, With the front panel having been damaged, the DE error code would most likely not be caused by the control board. This issue would most likely be that the front panel needs to be replaced even though it has ben banged out. The reason for this is the door strike is apparently not making contact with the latch assembly and no matter how much it is banged out will most likely have an issue. It is recommended to replace the door strike and the front panel of the unit. Read More...
Gary L October 13, 2015 for Model Number WM2277HW I have some leaking from the lower door area. Is it possible that the door latch might need to be adjusted? Is it possible to adjust the door latch?
1 Answer Gary, There is not a adjustment for the door latch but if you are having to lift the door any to make it close then it may have loose hinges. You will need to tighten the hinges and otherwise the issue would most likely be a door boot issue. Read More...
Lori September 15, 2015 for Model Number WM2487HWMA Washer runs through cycle completely and normally. At the end of the cycle, the door unlocks and the light turns on, as normal. However, after the allotted time, when the light should shut off, the light does not shut off. The whole washer then can no longer be turned on. Through it all, the light stays on. Unplugging the washer and letting the power drain out, then plugging it back in resets it. Another load can then be run completely and normally. If I get to the washer before the washer trips (so-to-speak), I can run another load normally without having to unplug and plug in the washer. Is this the door lock switch or something else? Thanks
1 Answer Hello Lori, This is most likely the door switch EBF49827801 failing to unlock. This can be caused by the door switch, (most likely), or the control EBR38163302 failing to send the signal to the door switch to unlock. Read More...
Graham August 28, 2015 for Model Number WM2133CW PF error code. First time it happened I found an electrocuted mouse in the electrical outlet. Plugged in to another outlet and all was well. Now it's happened again---with no help from a mouse. What's the likely problem? And do I have to remove the top as per another question here to get the door open?
1 Answer Hello Graham. Check for a wiring issue with the unit. If none is found, you will need to order and replace the board on the unit. Read More...
Clyde May 27, 2015 for Model Number LG Washer (Inverter Direct Drive) Hi, thanks for all your help. Great videos! I've been getting the DE error code and bought a Door Lock Switch Assembly. After installing, I'm still getting the DE error code. After pressing the power button and pressing the start button, it clicks a couple times and then the error code comes up. I read another gentlemen's post and you mentioned checking the wiring between the door lock and the control panel, I believe, as an alternative problem. How do I do this? And if this doesn't work, what else should I try? Thank you. Cordially, Clyde
1 Answer Clyde, You will want to check the wiring between the door lock assembly and the main board for corrosion on the connectors and also test the wires for continuity to make sure that the wires are good. If the wiring is ok then the issue will be with the main control board of the unit. Read More...
N April 30, 2015 for Model Number Wm2487h*M Hello. My washer is locked. It won't reset when I run new cycle or the drain cycle. Or when I unplug for 5 minutes. It's stuck in lock. Clicks 3 times. How do I get it open? There is not an emergency pull in the drain plug area either. I think I need to replace the switch but can't get the door open to do this. Thank you
1 Answer N, To open the door you will need to remove the main top and there will be a metal piece on the back side of the latch. You will slide this away from the door latch which will unlock the door. You may have to pull out on it get it to slide. Read More...
Alex April 06, 2015 for Model Number WM0532HW Washer finishes the cycle, beeps and tries to open the door latch. It clicks three times but it still stays locked. Trying to push Power button right after that - it still clicks three times but does not unlock. Have to wait 5-10 minutes and then door unlocks on it's own. Is that a faulty door latch or is something else? No error codes given.
1 Answer Hello Alex, If the connections have all been verified to be good, you should replace the door lock assembly EBF49827801. Read More...