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Customer Questions and Answers for Washer Shift Actuator by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM18044142
Manufacturer Part Number: WPW10006355

Fix a washer that won't spin, agitate, or shows F7-E1/F7-E7 errors with a new shift actuator. Controls cycle transitions. Easy DIY repair with video guide.

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Questions & Answers

For Whirlpool Washer Shift Actuator (Part Number: OEM18044142)

David for Model Number WTW4950XW0

I ordered an actuator part for my Whirlpool WTW4950XW0, It looked a lot different than the original part since it had black plastic housing and some kind of adapter. Will this work on my model. I did install it a few weeks ago with no luck. Basically, nothing function on my washer. However, I am willing to give it another shot because I did not recalibrate my machine. Also, is there any advice to putting on the newer black-housing part ' Thank you, Dave

1 Answer

David, The actuator is the correct one and you only use the adapter if needed. Try the recalibration and if you are still having trouble then run the diagnostics and check for fault codes.

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1 Answer

Mike, It is recommended to put the unit into service diagnostic and see if there is an error code. If there is then you would follow the tech sheet showing what to test to determine what part would need to be replaced.

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1 Answer

Diy, We will send you the tech sheet so you can put the unit into diagnostics and check for error codes and go from there.

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1 Answer

Julio, The tech sheet is under the lid in the front left corner of the unit. Find the fault codes from the service mode and follow the repair per the tech sheet.

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1 Answer

Gregg, We are sending you the service guide to put the unit into diagnostics and check the error codes. You have this same tech sheet inside your unit. Lift the top and check inside the front panel top left corner in a plastic bag. Find the fault codes then look for troubleshooting in your manual per fault code.

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Kat for Model Number Wtw5640xw0

My parents whirlpool cabrio washing machine wtw5640xw0 is making this stupid awful noisy while washing a load of clothes. The whole time it's doing it's cycle. Not squealing or grinding, just like a repetitive noise like you can hear it agitating the clothes. It also slings blackish oily residue in the underside area. The little plastic cover that goes over the belt area is just covered with it plus a little on the floor. I've searched and found 50 different answers and I'm just trying to prevent them from having to spend a god awful amount of money on a washer that could be fixed. I'm not trying to be a replace the entire thing person if it could be fixed. We are very handy helpers and my significant other is quite the handy guy so if it's fixable he can do it. I just need to know what to buy before I buy parts I don't need or get the wrong parts in general. Any help would be above and beyond appreciated. Thanks!

Jeff for Model Number NTW4601BQ1

Hi, Amana Top load NTW4601BQ1 Fills and spins fine but when in agitate mode the agitator AND tub both move from side to side about 2 inches back and forth and nothing else (apart from buzzing and clicking) Agitator has been removed and inspected, splines are fine as is the drive block. All splines and teeth in good condition. Inspected underneath and belt good, removal of large pulley and all plastic gears underneath in good condition. All plastic parts intact and in good condition. Could this be a faulty actuator or clutch? Many thanks. JS

1 Answer

Hello Jeff, check that the splutch cam/clutch upper and lower haves are separated when in agitation mode otherwise the motor will be trying to turn the tub instead of just the agitator. The shifter has an arm that fits into a lever in the splutch , check if either is broken, the splutch may be stuck in spin mode.

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1 Answer

It could be the shift motor or the clutch drive kit W10721967. Check the clutch drive by disassembling and doing a visual inspection.

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1 Answer

Brad, It would be recommended to get the tech sheet from under the main top at the left front of the washer and put it into a service diagnostic mode and see if there are any stored error codes. This will be the best way to determine a fault with the unit.

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1 Answer

Hello Jen, you would need to contact the manufacturer's (Whirlpool) Customer Service for that information as it is not listed on the shifter assembly.

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