Travis February 27, 2021 for Model Number WTW4816FW2 We had the power on and off multiple times during the recent cold weather event in Texas. The washer filled - started washing - power went out and then the washer would not work. No lights would come on at all but it had power. I figured it was the circuit board - took all connections loose from the circuit board - plugged just the power wires back on it and the board lit up. I put it all back together but it will now fill for a bit - stop momentarily - then start filling again. It never locks the lid while filling. Went through the diagnostic sequence and the sensing light flashes. The "drain / spin" cycle works perfectly (locks the lid, drained and spins fine). I don't know if the board got fried or could it have something to do with the shift acuator? At one point i did hear a loud screech from the bottom of the machine and it looks as though the agitator attempted to move but I thought that might be trying to sense the load. The water level hose hooks directly to the back of the circuit board - no switch that i can find - hose is clear. Thanks for any advice you can provide...
1 Answer Travis, It would be recommended that when in the service diagnostics, that you check the error codes to see if there are any errors. The error code will guide you to what is going on with the unit. This could be either a faulty control board or a faulty shift actuator. Read More...
Amanda February 18, 2021 for Model Number WTW5000DW1 My Whirlpool washer plug it in it don't light up but makes a buzzing sound and still will not wash clothes
1 Answer Amanda, If the unit will not light up when it is plugged in then this will most likely be a control board issue. Read More...
Randall January 30, 2021 for Model Number WTW4800BQ0 My washer doesn’t want to spin the actuators arm just moves back and forth never locks in position. Is this a cam assembly problem ?
1 Answer Randall, based on your information and description, the shift actuator WPW10006355 is the most likely issue. it has a "stripped" or broken drive gear inside the mechanism. You may want to check the splutch/cam assembly W10721967 for possible damage or distortion from the faulty shift actuator. Thanks, Read More...
1 Answer Charles, It would be recommended to access the tech sheet inside the unit and see if there are any error codes that are stored by putting the unit into service diagnostics. Read More...
Heather December 05, 2020 for Model Number K53RVACB1049 The washer is spinning so loudly and for a long period of time lately. Yes have to spin out excess water by setting drain/spin cycle. Had noticed clothes coming out with holes in them.
1 Answer Heather, The model number listed is not showing as being valid. We will need to have the correct model number. Please verify the model number and resubmit your question. Read More...
1 Answer Janelle, a model number would be a big, appreciated assistance, so we can assist you properly. The newer high-efficiency washers do not fill up with as much water as the older washers, but they do need to fill(your washer should fill and intermittently spin to distribute the water over the clothes. There are several possibilities, and if there are any lighted LEDs on the control panel, that would be very appreciated as well. Thanks, Read More...
Daniel October 11, 2020 for Model Number 11021202010 Hello, our washer has been extremely unpredictable recently. Cycles sometimes take as long as 2+ hours to run, and then half of the time there is sitting water in the tub at the end of it or the clothes are still very wet. When this happens we switch it to Rinse/Spin and it will usually work. Sometimes the Rinse/Spin cycle will take up to an hour as well. Other times, cycles will run their normal time and rinse/spin as they should. We do not think it has to do with the type of cycle or number of rinses as this has happened on a couple of different combinations. I have checked all of the water inlet/outlet tubes and hoses and I don't think anything is clogged. My hunch is that the issue is with our Shift Actuator, but before I buy one I want to be sure that it is not an issue with the drain pump or main control.
1 Answer Daniel, the shifter can be tested using a multimeter. When the motor is shifting from spin to agitate, there should be 120VAC being sent to the shifter and can be tested from the connection J16 pin 1 to J16 pin 2. If there is 120VAC, the next step would be to test the connection J2 from pin 3 with the black meter probe to pin 1 with the red meter probe for 5VDC during spin and 0VDC during agitate. If the voltage checks good, then the red probe would be moved to pin 4 on the connector J2 and it should measure 13VDC. If the voltages all read good, then the shifter WPW10006355 has failed. If there was one failed voltage test, then the main control W10480169 has failed. Read More...
Justin October 08, 2020 for Model Number CAW12444XW1 We found a tub full of wet clothes and after listening to a cycle we noticed it didn't go into spin. It would agitate, but not advance to spin and we had a basket speed error. After checking all connections and belts I replaced the actuator. I still have the same problem. The washer won't spin but just sounds like it wants to.
1 Answer Justin, it would be recommended that the drive belt is removed and the spin basket rotated by hand. If the spin basket rotates freely, the failure would likely be in the motor W10836348. If the spin basket does not spin freely, the basket would need to be removed and inspected for any items that may be preventing it from rotating. If there is not an obstruction, then the gearcase W11132267 is likely seized up. Read More...
Nerval September 10, 2020 for Model Number 2mwtw1400cq1 Hello my machine fills up but immediately when the wash cycle starts it goes into drain and does not stop until the power is disconnected. At times it goes straight into drain when any cycle is selected and no light is displayed. I have tried to activate the service diagnostic mode but it still goes to drain once the knob is turn. Thanks in advance for you help
1 Answer Hello Nerval, if the washer is in a drain out with no display, let it finish out, it usually takes about 10-15 minutes uninterrupted. Then try running the service test mode to find the fault code. Read More...
Duc September 07, 2020 for Model Number MVWC360AW0 Hello, I have fault codes F2E1 and F7E1. My googling leads me to believe I need a new actuator, but I’m wondering if it’s the main control board. I performed the “tachometer test” and the lights flashed accordingly so it appears the tachometer is working properly. The machine will rinse and spin multiple times while in the spin cycle, only to have the lid locked light start flashing and the load won’t finish. It does seem like it’s spinning at high speeds for a bit, the problem is it keeps filling/rinsing and draining/spinning during the spin cycle and won’t complete the wash unless I cancel and manually set to rinse and spin. Also, it doesn’t appear to delete the codes whenever I hold the start button down to exit diagnostic mode. Thanks in advance, Duc
1 Answer Hello Duc, in the wash cycle the control board is monitoring the motor operation, the repeat rinse/spin cycles indicate the board is detecting a problem with the basket reaching the correct spin speed as compared to the amount of power it is sending to the motor. It thinks there is an unbalanced load, or excess suds dragging the basket speed down and trying to clear it. If it is not an unbalance, no excess suds, check if a rag has gotten between the tubs. Read More...