Customer Questions and Answers for Shift Actuator by Whirlpool

Travis, It would be recommended that when in the service diagnostics, that you check the error codes to see if there are any errors. The error code will guide you to what is going on with the unit. This could be either a faulty control board or a faulty shift actuator.

Amanda, If the unit will not light up when it is plugged in then this will most likely be a control board issue.

Randall, based on your information and description, the shift actuator WPW10006355 is the most likely issue. it has a "stripped" or broken drive gear inside the mechanism. You may want to check the splutch/cam assembly W10721967 for possible damage or distortion from the faulty shift actuator. Thanks,

Charles, It would be recommended to access the tech sheet inside the unit and see if there are any error codes that are stored by putting the unit into service diagnostics.

Heather, The model number listed is not showing as being valid. We will need to have the correct model number. Please verify the model number and resubmit your question.

Janelle, a model number would be a big, appreciated assistance, so we can assist you properly. The newer high-efficiency washers do not fill up with as much water as the older washers, but they do need to fill(your washer should fill and intermittently spin to distribute the water over the clothes. There are several possibilities, and if there are any lighted LEDs on the control panel, that would be very appreciated as well. Thanks,

Daniel, the shifter can be tested using a multimeter. When the motor is shifting from spin to agitate, there should be 120VAC being sent to the shifter and can be tested from the connection J16 pin 1 to J16 pin 2. If there is 120VAC, the next step would be to test the connection J2 from pin 3 with the black meter probe to pin 1 with the red meter probe for 5VDC during spin and 0VDC during agitate. If the voltage checks good, then the red probe would be moved to pin 4 on the connector J2 and it should measure 13VDC. If the voltages all read good, then the shifter WPW10006355 has failed. If there was one failed voltage test, then the main control W10480169 has failed.

Justin, it would be recommended that the drive belt is removed and the spin basket rotated by hand. If the spin basket rotates freely, the failure would likely be in the motor W10836348. If the spin basket does not spin freely, the basket would need to be removed and inspected for any items that may be preventing it from rotating. If there is not an obstruction, then the gearcase W11132267 is likely seized up.

Hello Nerval, if the washer is in a drain out with no display, let it finish out, it usually takes about 10-15 minutes uninterrupted. Then try running the service test mode to find the fault code.

Hello Duc, in the wash cycle the control board is monitoring the motor operation, the repeat rinse/spin cycles indicate the board is detecting a problem with the basket reaching the correct spin speed as compared to the amount of power it is sending to the motor. It thinks there is an unbalanced load, or excess suds dragging the basket speed down and trying to clear it. If it is not an unbalance, no excess suds, check if a rag has gotten between the tubs.