Customer Questions and Answers for Electronic Control Board by Whirlpool

Lizzy, The WPW10310240 / WPW10310240 High Voltage Control Board, is a very good, and likely probability. The interior lights are a direct link to the power cord, so we know you have voltage to the refrigerator. If you have a multimeter you can check for 120 VAC into the main control board on the J1 connector, across the pin 4 red wire and pin 8 white wire. Then, check for 12 VAC on connector J6 pin 2 red/black across the pin 1 black/green wire, for power out to the low voltage/dispenser control board. That would verify the main control board is or isn't the issue.

Hello Djames, This is most likely a failing relay on the main board WPW10310240.

Peter, this would indicate that the programming has been altered and would need to be reset. To do this, the program code would need to be found on the model/serial tag of the unit, then the programming mode would need to be entered. To enter the programming mode, 1. Press and hold the Door Alarm Keypad. 2. Press and hold Freezer Temperature DOWN /- Keypad within 3 seconds. 3. Release the Door Alarm Keypad and wait 3 seconds. 4. The control will display PE to indicate the programming mode. 5. Entry is confirmed by pressing the Freezer Temperature DOWN /- Keypad once more. 6. The control will display the current Program CODE. This value should be validated with theProgram CODE printed on the unit serial plate. 7. Press the Refrigerator Temperature UP /+ Keypad or Refrigerator Temperature DOWN /- Keypad to change the digit value with each key press. 8. The decimal point indicates the selected digit. Press the Freezer Temperature UP /+ Keypad to select the next digit. 9. Once the desired Program CODE is entered, press and hold the Freezer Temperature DOWN /- Keypad until the Program CODE begins flashing indicating it has been saved.

Amy, Not really sure, I checked every supplier I could think of and none of them show discontinued. WPW10310240 The only thing i can think of is they recently stopped producing the part but all the supply houses are still stocked with that part.

Johnathan, If your ice maker is not hooked up to water then you would have to leave the ice maker in the off position. If you are hooked up to water and making ice regularly then whirlpool suggests ordering this kit W10295078

Nikki, AppliancePartsPros.com does not distribute the individual parts to repair a PCB(printed circuit board), Nor do most parts distributors. We would recommend you access the dispenser control board and check for 12 volts across the J1 connector pin 1(black/green wire and pin 3 red/black wires. If you have the voltage, the dispenser control assembly will need to be replaced W10882877. If the voltage is not present, then you will need the WPW10312695 Electronic Control Board on the back of the refrigerator.

Hello Tom, the rear main hv board is responding correctly, once installed it will show pe 0000 and needs to be coded with the number on the model/serial plate, however the dispenser keypad has to be working correctly to be able to input the code, if none of the keypads are responding you would need keypad/low voltage board assembly W10740217

Hello Wade, This is most likely going to be caused by a failing start relay on the compressor or a failing relay on the main board. I'm sorry but we will need to ask you to post a new question including the model number and the serial number from your units' I.D. tag since these are necessary on this design to pull the correct part numbers that can be guaranteed to work on the unit in your home.

Chuck, You will want to test at the J4 connector pin 1 to pin 2 for 12 vdc and if there is not power then the main control board would be faulty.

Amber, part number WPW10310240 is the manufacturer recommended part.